AI Business Process Sales Manager

Do you enjoy managing on a high-performing, fast-paced sales team? Are you insatiably curious and do you lean into uncertainty, take risks, and learn quickly from your mistakes? If so, we are looking for you!    

At Small Medium Enterprises and Channel (SME&C), we are leading a high-growth, AI-powered global sales team—one that is deeply connected to our partners and driven by customer success. By uniting our Small Medium Enterprise sellers and Channel sales teams, we are unlocking the largest customer opportunity, backed by the industry’s most significant investments. Leveraging the power of AI and our extensive partner ecosystem, we are redefining how businesses of all sizes adopt technology to drive growth and innovation. 

SME&C is more than a sales organization—it’s a culture of innovation, opportunity, and inclusivity. Here, you’ll be part of a diverse, high-performing, and customer-obsessed team where collaboration, connection, and continuous learning fuel everything we do. If you thrive in a fast-paced, digital-first environment and are eager to make a meaningful impact, explore how SME&C can be the next step in your career. Together, we are shaping the future of business.    

As an AI Business Process Sales Manager, you will lead a dynamic team of Digital Solution Specialists and Engineers, guiding strategy development and driving sales success through effective coaching and collaboration. In this role, you will spearhead digital transformation initiatives, deploy cutting-edge AI Business Process solutions (Dynamics 365 / Power Platform / Copilot Series) , and foster cross-regional best practices, while cultivating strong partnerships and ensuring the achievement of business targets. This opportunity empowers you to accelerate your career growth, sharpen your solution sales and collaboration skills, and deepen your expertise in cloud and AI technologies, all within a flexible work environment that supports partial or full remote work. 

You will work with the regional operating unit to tightly align top partner coverage, and simplify and strengthen alignment on sales targets, improve coverage. You will ensure the team meets sales targets and operational standards and maintains the health of metrics within the assigned territory. You will interact with Time zone and WW leadership and senior-level stakeholders to get support for their team and the geographical regions. This opportunity will allow you to accelerate your career growth, honing your solution sales and collaboration skills, and deepening your AI expertise. 

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.  

Responsibilities

• Coach team in modern sales and communications tools & techniques to effectively reach, sell to and manage Microsoft customers using state-of-the-art sales, data, and marketing systems and platforms to deliver a connected customer engagement experience and drive customer satisfaction.  
• Hold team accountable to meet operational standards and rigor to maintain reporting accuracy for key center metrics – including response rates, prospecting activity tracking, pipeline, conversion, velocity, and accuracy. Encourage adoption of sales program processes, procedures, and tools to provide accurate on-time reporting that maximizes attainment of strategic goals and delivers competitive business insights, trends, and analysis.  
• Share best practices, learnings, and customer insights with stakeholder groups to elevate team capabilities, invest in seller and managers development and skilling to drive change based on insights.   
• Coach your team to collaborate and leverage internal and external stakeholders to develop customer and partner relationships that build, expand and effectively progress opportunities and pipeline through the sales cycle within assigned territory. Facilitate and lead internal communication with the account team and senior-level leadership to get support for your team and eliminate barriers to success.   
• Effectively lead your team through change, keeping them motivated and focused as customer needs and market conditions evolve in a digitally enabled environment.   
• Participates in regular strategic planning for their assigned territory. Reviews plans via Rhythm of Business (ROB) meetings and aligns the plans of their team across departments. Guides team to align their approach with sales excellence team. Engages with external executives to bring a more strategic perspective into the planning portion of account planning.   

Qualifications

Required Qualifications

• 9+ years of technology-related sales or account management experience   
• OR Bachelor's Degree in Computer Science, Information Technology, Business Administration, or related field AND 7+ years of technology-related sales or account management experience    
• AI Business Process industry expertise. Microsoft AI, Copilot,  D365, Power Platform, and ERP portfolio knowledge preferred  
• Demonstrated experience selling complex, AI solutions to Small and Medium Enterprise Customers.  
• Proven seller coaching and negotiation experience.  
• Demonstrated experience driving adoption across multiple stakeholders with varying agendas.  
• Solid understanding of security market and complete solutions   
• Experience in managing channel sales complexities  
• Language fluency in Japanese. 
• 3+ years of people management experience

Preferred Qualifications

• 2+ years manager of managers experience.   
• Language fluency in English. 
• AI Workforce Solution Area Expertise such as M365 / Copilot 
• Strategic thinking & execution. Ability to develop sales and business strategy options, while also being able to successfully execute plans and build strong relationships.   
• Purposeful Planner & Executor – Delivers business impact with intentional planning, driving clarity to the team with consistent coaching rhythms, removing blockers and ensuring quarterly business budget goals are met.   
• Leader:  Demonstrated sales and partner management experience with executive communications, engagement and influence

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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