Customer Support Specialist

Company Description

About Us

At SkillBridge Academy, we are dedicated to shaping the next generation of leaders through excellence in professional development, mentorship, and practical experience. Our mission is to empower ambitious individuals with the skills, confidence, and strategic mindset needed to thrive in competitive industries. We believe in nurturing potential, fostering innovation, and creating opportunities that turn talent into long-term success.

Job Description

Job Description

We are seeking a Customer Support Specialist to join our dynamic team in Minneapolis. In this role, you will serve as the first point of contact for our clients and students, providing prompt, professional, and solution-oriented assistance. The ideal candidate will demonstrate empathy, attention to detail, and strong communication skills while ensuring an exceptional customer experience that reflects our values and mission.

Responsibilities

• Provide timely and accurate responses to customer inquiries via phone, email, and chat.
• Assist clients and students with troubleshooting, account management, and service navigation.
• Maintain detailed records of interactions in our CRM system.
• Collaborate with internal departments to ensure seamless client support and problem resolution.
• Identify opportunities for process improvement to enhance customer satisfaction.
• Uphold a professional and positive attitude in all communications.

Qualifications

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• Minimum of 1–2 years of experience in customer service or support roles.
• Strong written and verbal communication skills.
• Excellent organizational and problem-solving abilities.
• Proficiency with CRM platforms and Microsoft Office Suite.
• Ability to work independently and as part of a collaborative team.

Additional Information

Benefits

• Competitive annual salary ($52,000–$56,000).
• Professional growth and advancement opportunities.
• Ongoing training and skill development programs.
• Supportive, inclusive, and team-oriented work environment.
• Health and wellness benefits package.