IT Manager, US

Job Description

As the US IT Leader, you’ll set the direction for IT operations across Wix’s US offices, ensuring smooth onboarding/offboarding, infrastructure, help desk, networking, and security management. Reporting to the Head of Global IT, you’ll lead a high-performing team to deliver best-in-class security services. You’ll implement global initiatives at the local level, ensure operational excellence, and drive innovation for US employees.

Responsibilities

• Oversee US IT operations across infrastructure, help desk, networking, and security in multiple offices
• Develop and manage a high-performing team, including hiring, coaching, and performance management
• Implement global IT strategy locally, driving new technologies, integrations, and security standards
• Monitor and ensure KPIs such as SLA compliance, uptime, and successful system rollouts
• Lead AI-driven automation initiatives, optimizing IT workflows, ticket resolution, and system monitoring through machine learning and LLM-based tools

Qualifications

• 5+ years in IT, including 2+ years managing cross-site teams
• Strong background in cloud (AWS / Azure / GCP) and DevOps automation
• Hands-on leader with both strategic and operational focus
• Experienced with ITSM tools (Jira Service Management, ServiceNow)
• Proven track record in scaling infra and workflow automation
• Solid understanding of networking, security, and CI/CD pipelines
• Effective communicator, aligning IT strategy with business goals  

This  is a hybrid position, and the team is expected to come to the office in New York a minimum of 3 days per week.

Additional Information

We are Wix's IT Team. We provide technical assistance and support to Wix employees regarding computers, servers, hardware, software, and events on a global scale. We take care of everything from configuration to control and maintenance, troubleshooting, and monitoring, using the newest technology for device management services, Ansible, and automation engines. We build fully automated processes for monitoring, purchasing, security incidences, SLM, CRM, etc.

Approximate annual base compensation is $155,000-$180,000. Along with base pay you’ll receive company RSUs as part of your total compensation. Final offer may vary and will be determined by various factors including location the role is expected to be performed, shift, candidate profile and ideal qualifications. In addition to a competitive compensation package and opportunities for professional growth, Wix offers comprehensive benefits to support the well-being and financial security of our employees.