Customer Concierge Executive (24/7 VIP Support) - October intake

About The Role

We are looking for a Customer Concierge Executive (24/7 VIP Support) to deliver premium, personalized assistance to our VIP customers. You will be the key point of contact handling live WhatsApp chats and calls 24/7, ensuring high-value clients receive fast, empathetic, and exceptional service at any hour.

This role suits individuals who take pride in providing top-tier customer experiences, thrive in fast-paced environments, and are comfortable working on a 24/7 rotational schedule.

Key Responsibilities

• Provide real-time support to VIP customers via WhatsApp, calls, and other communication channels, ensuring prompt and professional responses.
• Handle inquiries, requests, and complaints with empathy, patience, and accuracy.
• Maintain service excellence during 24/7 operations, including day, night, weekend, and public holiday shifts (rotational basis).
• Proactively identify customer needs and follow through to ensure complete satisfaction.
• Coordinate with internal teams (Product, Tech, Operations, Admin) to resolve customer issues quickly.
• Record and track all customer interactions accurately in CRM systems for smooth shift handovers.
• Uphold company standards by ensuring every VIP experience feels personalized and premium.

Requirements

• Minimum Diploma qualification in any field (Degree is a plus point).
• Proven experience in Customer Service, Concierge, or VIP Support, ideally within tech, e-commerce, travel, or hospitality sectors.
• Excellent communication skills in English and Bahasa Malaysia (Mandarin is a plus).
• Willing and able to work on rotational 24/7 shifts, including nights, weekends, and public holidays.
• Strong interpersonal, problem-solving, and multitasking skills.
• Tech-savvy, adaptable, and comfortable using multiple digital platforms simultaneously.
• A team player with a passion for delivering outstanding customer experiences.

What We Offer

• Competitive base salary, shift allowance, and performance incentives.
• Opportunity to work with high-value clients in a fast-scaling tech environment.
• Career growth pathways in Customer Experience and Operations leadership.
• Supportive, collaborative team culture that values excellence and empathy.