IT Enterprise Service Center - Sr Digital Support Specialist
American National Insurance Company.com
Office
Springfield, MO, 65804, USA
Full Time
Join Our Team as a Senior Digital Support Specialist
Are you a detail-driven digital wizard with a passion for precision and process? Do you thrive in fast-paced environments where accuracy and speed make a real impact? If so, we want you on our team! As a Senior Digital Support Specialist, you’ll be at the heart of our digital operations—ensuring that hundreds of document types are processed seamlessly across multiple lines of business. You’ll be the go-to expert for fulfillment requests, system evaluations, and training, helping us deliver excellence every single day.
What You’ll Do
Lead with Expertise: Apply your deep knowledge of digital support to maintain business continuity across multiple departments.
Train & Mentor: Guide new and existing team members using structured training modules and hands-on support.
Drive Improvements: Participate in system evaluations and provide data to help resolve trouble areas.
Support Investigations: Fulfill critical requests like background checks, call recordings, and vehicle history reports.
Manage Claims: Monitor and assist with digitally reported claims and subpoena requests.
Handle Sensitive Materials: Prepare outgoing checks, scan external media, and convert large digital files for enterprise compatibility.
Maintain Compliance: Follow records retention protocols and support the upkeep of specialized scanning equipment.
What You Bring
2–4 years of experience (or demonstrated mastery of internal development skills).
A sharp eye for detail and a passion for digital workflows.
A collaborative spirit and readiness to work onsite full-time.
Comfort with routine tasks and the flexibility to take on new challenges with guidance.
Why You’ll Love It Here
You’ll be a key player in a high-impact role.
You’ll help shape the future of digital support through training and innovation.
You’ll work with a team that values accuracy, efficiency, and continuous improvement.
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, including training, transferable skills, work experience, business needs, and market demands. The base pay is subject to change and may be modified in the future.
American National offers eligible employees and their families medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan. Employees also receive annually a bank of paid time off and paid holidays. We aspire to see people for what they bring to our corporate culture by supporting an inclusive work environment, including an emphasis on a healthy work-life balance, development opportunities, and a casual dress code.
American National is an established, stable, and successful multi-line insurance corporation that has provided financial strength and a sense of security to employees, customers and business partners since 1905. With focus on our organization’s values and cultural richness: Financial Strength, Integrity, Respect, Service and Teamwork (FIRST) and Agility, Collaboration, and Engagement (ACE) we continue to pursue our vision to be a leading provider of financial products and services for current and future generations.
Hiring Practices
The preceding job posting was designed to indicate the general nature and level of work performed by employees assigned to this position. It is not intended to be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t align perfectly with the job qualifications, we still encourage you to apply. You may be just the right candidate for this position or other opportunities at American National.
American National’s recruitment policies help us place individuals in a timely and efficient manner. Only the most qualified candidates will be contacted by our recruiting team. Candidates may check the status of their application(s) by logging into their account. Learn more about our company, by following us on social media: LinkedIn, Facebook, Instagram
American National is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any other legally protected categories. American National is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
Are you a detail-driven digital wizard with a passion for precision and process? Do you thrive in fast-paced environments where accuracy and speed make a real impact? If so, we want you on our team! As a Senior Digital Support Specialist, you’ll be at the heart of our digital operations—ensuring that hundreds of document types are processed seamlessly across multiple lines of business. You’ll be the go-to expert for fulfillment requests, system evaluations, and training, helping us deliver excellence every single day.
What You’ll Do
Lead with Expertise: Apply your deep knowledge of digital support to maintain business continuity across multiple departments.
Train & Mentor: Guide new and existing team members using structured training modules and hands-on support.
Drive Improvements: Participate in system evaluations and provide data to help resolve trouble areas.
Support Investigations: Fulfill critical requests like background checks, call recordings, and vehicle history reports.
Manage Claims: Monitor and assist with digitally reported claims and subpoena requests.
Handle Sensitive Materials: Prepare outgoing checks, scan external media, and convert large digital files for enterprise compatibility.
Maintain Compliance: Follow records retention protocols and support the upkeep of specialized scanning equipment.
What You Bring
2–4 years of experience (or demonstrated mastery of internal development skills).
A sharp eye for detail and a passion for digital workflows.
A collaborative spirit and readiness to work onsite full-time.
Comfort with routine tasks and the flexibility to take on new challenges with guidance.
Why You’ll Love It Here
You’ll be a key player in a high-impact role.
You’ll help shape the future of digital support through training and innovation.
You’ll work with a team that values accuracy, efficiency, and continuous improvement.
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, including training, transferable skills, work experience, business needs, and market demands. The base pay is subject to change and may be modified in the future.
American National offers eligible employees and their families medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan. Employees also receive annually a bank of paid time off and paid holidays. We aspire to see people for what they bring to our corporate culture by supporting an inclusive work environment, including an emphasis on a healthy work-life balance, development opportunities, and a casual dress code.
American National is an established, stable, and successful multi-line insurance corporation that has provided financial strength and a sense of security to employees, customers and business partners since 1905. With focus on our organization’s values and cultural richness: Financial Strength, Integrity, Respect, Service and Teamwork (FIRST) and Agility, Collaboration, and Engagement (ACE) we continue to pursue our vision to be a leading provider of financial products and services for current and future generations.
Hiring Practices
The preceding job posting was designed to indicate the general nature and level of work performed by employees assigned to this position. It is not intended to be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t align perfectly with the job qualifications, we still encourage you to apply. You may be just the right candidate for this position or other opportunities at American National.
American National’s recruitment policies help us place individuals in a timely and efficient manner. Only the most qualified candidates will be contacted by our recruiting team. Candidates may check the status of their application(s) by logging into their account. Learn more about our company, by following us on social media: LinkedIn, Facebook, Instagram
American National is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any other legally protected categories. American National is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.