Product Operating Model Lead - Executive Director

Join our dynamic team in the Product Office and make a meaningful impact by working as a Product Delivery Manager in the Global Banking Product & Experience organization. 

You enjoy shaping the future of product innovation as a core leader, driving value for end-users, developing and implementing strategic frameworks to transform how our Product, Design, Data and Technology teams constantly improve their ways-of-working to drive productivity and engagement at scale!

As a Product Operating Model Lead - Executive Director, you will lead innovation through the development of strategic initiatives and frameworks spanning an organization of Product, Technology, Design and Data. As a leader on the team, you leverage your advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation that helps inspire cross-functional teams to create groundbreaking solutions that address customer needs.

Job Responsibilities

• Define and continuously refine a multi-year product operating model strategy—grounded in customer needs, competitive analysis, and Global Banking objectives—to deliver differentiated, measurable value
• Spearheads high-impact initiatives and projects to address complex challenges identified by senior leadership, driving transformative solutions 
• Understand and analyze product data and insights, along with provide coaching and guidance to teams to increase maturity 
• Proactively monitors industry trends, producing insightful reports and analyses that inform and influence strategic direction, shared with the broader team and senior executives 
• Leads the preparation of executive governance materials, ensuring comprehensive and strategic alignment across the team, and facilitating informed decision-making at the highest levels
• Coaches and mentors the product team on best practices, such as solution generation, market research, storyboarding, mind-mapping, prototyping methods, product adoption strategies, and product delivery, enabling them to effectively deliver on objectives
• Conduct market research and competitive analysis to identify emerging trends, customer needs, and growth opportunities
• Manage a team of direct reports, providing leadership, mentorship, and career development opportunity drive high performance and engagement

Required qualifications, capabilities, and skills

• 8+ years of experience in product management, strategy, or related fields
• Strong analytical and problem-solving abilities with experience using product management tools and methodologies. Proven experience with data analysis, market research techniques, and product analytics platforms
• Exceptional leadership & communication skills to drive change within organizations, manage stakeholders across multiple functions, lead cross-functional teams and drive products from conception to launch
• Outstanding ability to analyze problems, apply quantitative analytical approaches, communicate effectively and confidently (both oral and written)

Preferred qualifications, capabilities, and skills

• 8+ years of experience or equivalent expertise in product development and change management for high-impact and large-scale organizations
• Proven ability to lead large-scale operational effectiveness initiatives
• Proven ability to lead a team operating within the product development life cycle and agile methodologies
• Outstanding interpersonal skills necessary to work effectively across functional teams with the ability to communicate and engage people at scale
• Demonstrated prior experience delivering value at scale and influencing across highly matrixed and complex organizations
• Hands-on experience with product analytics platforms; proficiency in Qlik and Tableau is highly desirable. 

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans