Technology Support III - Application / production support/ User-facing support/ Front office support

Propel operational success with your expertise in technology support and a commitment to continuous improvement. 

As a Technology Support III at JPMorgan Chase within the Commercial & Investment Bank, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.

Job Responsibilities

• Address queries from sales users related to managing sales orders and execution workflows across Rates, Credit, Repo, and FX. Collaborate with Sales, Product, Application Development, and Engineering teams to translate business needs into technical solutions, drive resolutions, and identify trends to support ongoing improvements.
• Serve as the primary incident reporter, ensuring timely and accurate communication. Participate in resiliency exercises and treat operations as software problems—troubleshoot, resolve, and minimize client impacts to maintain business continuity.
• Analyze and troubleshoot production application flows, monitor environments for anomalies, and utilize observability tools to ensure end-to-end service delivery.
• Develop automation to minimize manual effort, create and maintain real-time monitoring dashboards, and proactively manage events to enhance system reliability and performance.
• Ensure platform resiliency through Disaster Recovery (DR), Site Reliability (SR), and High Availability (HA) events.
• Demonstrate a willingness to learn new business domains and technologies. Engage with emerging solutions, including AI and Cloud, to help drive the evolution of our platforms and processes.

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Experience in troubleshooting, resolving, and maintaining IT services and applications, including public/private cloud-based environments.
• Experience with automation scripting (Python, UNIX shell scripting, etc.) and observability/monitoring tools (Datadog, Dynatrace, Splunk, ITRS Geneos).
• Understanding of networking concepts and troubleshooting.
• Strong communication, collaboration, and relationship-building skills.
• Continuous improvement mindset.
• Willingness to learn new business areas and technologies.

Preferred qualifications, capabilities, and skills

• Familiarity with ITIL support methodologies.
• Experience in DevOps/SRE environments.
• Interest or experience in AI and Cloud technologies.