IT Senior Scrum Master

About Citco

Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $2 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs.

For more information about Citco, please visit www.citco.com

About the Team & Business Line:

Proprietary software solutions and innovation are at the core of what differentiates Citco in the alternative investment space. Through our network of global development centers, Citco invests heavily in technology development, security, and infrastructure to ensure our clients continue to receive award-winning products that underpin our commitment to service excellence.

As a core member of our IT Governance (IT-GOV) team, you will join a global organization that is transforming how we deliver value to our stakeholders. We are moving beyond traditional project delivery to embrace modern value stream thinking and flow-based delivery methods. This evolution requires experienced leaders who can drive organizational change while maintaining delivery excellence. 

Reporting to the IT Program Manager, you will play a pivotal role in evolving our delivery framework and cultivating a culture of continuous improvement. As an experienced agile leader, you will guide multiple teams across our technology landscape using modern value delivery practices, balancing strategic leadership with hands-on team facilitation. This role requires someone who can both shape and implement our future-state delivery vision while driving organizational agility and innovation.

The ideal candidate brings extensive experience in complex, enterprise-level environments, demonstrating a strong track record of leading high-performing agile teams, excellence in stakeholder management, and deep understanding of value stream optimization. Your background should showcase exceptional adaptability, strategic thinking, and interpersonal skills, complemented by demonstrated expertise in leading large-scale agile transformations and driving measurable delivery improvements. This role offers the opportunity to shape how Citco delivers value while working with cutting-edge technologies in a dynamic, global environment.

Your Role:

As a Senior Scrum Master, you will focus on the following key areas:

• Value Stream Leadership
• Champion value-driven delivery practices across multiple teams
• Design and implement value stream mapping and optimization strategies
• Establish and monitor flow metrics (lead time, cycle time, flow efficiency)
• Guide teams in WIP management and pull-based systems
• Break down organizational silos and promote cross-team collaboration
• Ceremony Facilitation & Team Enablement
• Lead high-impact ceremonies across multiple teams (stand-ups, reviews, retrospectives)
• Facilitate release planning and story mapping sessions
• Guide sprint planning and backlog refinement activities
• Support teams in defining their Definition of Done
• Enable effective Scrum of Scrums coordination
• Flow Optimization & Metrics Management
• Implement and optimize flow-based delivery methods using Jira
• Configure advanced Jira workflows aligned with value stream practices
• Create and maintain comprehensive dashboards for:
• Value stream visualization
• Flow metrics (WIP, cycle time, lead time)
• Impediment and dependency tracking
• Team performance metrics
• Portfolio-level progress
• Guide teams in:
• Queue management and flow optimization
• Establish WIP limits and bottleneck resolution processes 
• Drive data-driven improvement initiatives through:
• Automated metrics collection
• Value-focused status reporting
• Trend analysis and forecasting
• Establish and maintain end-to-end visibility of work across the SDLC
• Coaching & Mentorship
• Mentor junior Scrum Masters and team members
• Coach teams in agile principles and self-organization
• Guide teams in establishing sustainable delivery practices
• Promote knowledge sharing and cross-skilling
• Foster a culture of continuous learning
• Stakeholder Management
• Work closely with Product/Platform Owners and business stakeholders
• Manage senior leadership expectations and reporting
• Facilitate cross-functional alignment and communication
• Lead stakeholder alignment meetings
• Manage cross-team dependencies and remove impediments
• Drive organizational change initiatives
• Technical Excellence
• Support DevOps and CI/CD adoption
• Promote quality-focused development practices
• Enable automated testing implementation
• Guide teams in technical debt management
• Facilitate innovation and experimentation
• Champion value-driven delivery practices across multiple teams
• Design and implement value stream mapping and optimization strategies
• Establish and monitor flow metrics (lead time, cycle time, flow efficiency)
• Guide teams in WIP management and pull-based systems
• Break down organizational silos and promote cross-team collaboration
• Lead high-impact ceremonies across multiple teams (stand-ups, reviews, retrospectives)
• Facilitate release planning and story mapping sessions
• Guide sprint planning and backlog refinement activities
• Support teams in defining their Definition of Done
• Enable effective Scrum of Scrums coordination
• Implement and optimize flow-based delivery methods using Jira
• Configure advanced Jira workflows aligned with value stream practices
• Create and maintain comprehensive dashboards for:
• Guide teams in:
• Drive data-driven improvement initiatives through:
• Trend analysis and forecasting
• Value stream visualization
• Flow metrics (WIP, cycle time, lead time)
• Impediment and dependency tracking
• Team performance metrics
• Portfolio-level progress
• Queue management and flow optimization
• Establish WIP limits and bottleneck resolution processes 
• Automated metrics collection
• Value-focused status reporting
• Establish and maintain end-to-end visibility of work across the SDLC
• Value stream visualization
• Flow metrics (WIP, cycle time, lead time)
• Impediment and dependency tracking
• Team performance metrics
• Portfolio-level progress
• Queue management and flow optimization
• Establish WIP limits and bottleneck resolution processes 
• Automated metrics collection
• Value-focused status reporting
• Establish and maintain end-to-end visibility of work across the SDLC
• Mentor junior Scrum Masters and team members
• Coach teams in agile principles and self-organization
• Guide teams in establishing sustainable delivery practices
• Promote knowledge sharing and cross-skilling
• Foster a culture of continuous learning
• Work closely with Product/Platform Owners and business stakeholders
• Manage senior leadership expectations and reporting
• Facilitate cross-functional alignment and communication
• Lead stakeholder alignment meetings
• Manage cross-team dependencies and remove impediments
• Drive organizational change initiatives
• Support DevOps and CI/CD adoption
• Promote quality-focused development practices
• Enable automated testing implementation
• Guide teams in technical debt management
• Facilitate innovation and experimentation

About You:

• Leadership & Transformation Experience
• 7+ years of IT delivery experience, with 5+ years in Scrum Master roles
• Proven track record leading multiple agile teams in complex environments
• Demonstrated experience implementing value stream management practices
• Strong history of mentoring junior Scrum Masters and delivery teams
• Experience driving organizational change and agile transformation
• Financial services industry experience strongly preferred
• Certifications & Education
• Advanced Scrum Master certification required (PSM II, CSP-SM, or equivalent)
• Scaled Agile certification required (SAFe SPC, LeSS Practitioner, or equivalent)
• Value Stream Management certification preferred
• Bachelor’s degree in computer science, Information Systems, or related field
• Continuous learning mindset with commitment to professional development
• Technical Excellence
• Expert-level proficiency in enterprise agile tools (Jira, Confluence, Portfolio Management)
• Strong understanding of DevOps practices and CI/CD principles
• Experience implementing flow metrics and value stream analytics
• Knowledge of Cloud Service Providers
• Proven ability to guide teams in technical practice improvement
• Delivery Capabilities
• Demonstrated success in implementing flow-based delivery methods
• Experience with value stream mapping and optimization
• Strong track record of removing organizational impediments
• Expertise in scaled agile frameworks and practices
• Proven ability to drive measurable delivery improvements
• Essential Skills
• Outstanding stakeholder management and communication abilities
• Strong analytical and problem-solving capabilities
• Excellence in coaching and mentoring
• Proven negotiation and conflict resolution skills
• Ability to influence without direct authority
• Strategic thinking with practical execution focus
• Professional Attributes & Additional Requirements
• Natural leader with strong presence and credibility
• Change agent with proven transformation experience
• Results-oriented with focus on business outcomes
• Collaborative approach to team and organizational development
• Resilient and adaptable in fast-paced environments
• Availability to travel occasionally to other Citco locations (10%)
• Experience working in regulated environments
• Strong understanding of risk management principles
• Excellent written and verbal communication skills in English
• 7+ years of IT delivery experience, with 5+ years in Scrum Master roles
• Proven track record leading multiple agile teams in complex environments
• Demonstrated experience implementing value stream management practices
• Strong history of mentoring junior Scrum Masters and delivery teams
• Experience driving organizational change and agile transformation
• Financial services industry experience strongly preferred
• Advanced Scrum Master certification required (PSM II, CSP-SM, or equivalent)
• Scaled Agile certification required (SAFe SPC, LeSS Practitioner, or equivalent)
• Value Stream Management certification preferred
• Bachelor’s degree in computer science, Information Systems, or related field
• Continuous learning mindset with commitment to professional development
• Expert-level proficiency in enterprise agile tools (Jira, Confluence, Portfolio Management)
• Strong understanding of DevOps practices and CI/CD principles
• Experience implementing flow metrics and value stream analytics
• Knowledge of Cloud Service Providers
• Proven ability to guide teams in technical practice improvement
• Demonstrated success in implementing flow-based delivery methods
• Experience with value stream mapping and optimization
• Strong track record of removing organizational impediments
• Expertise in scaled agile frameworks and practices
• Proven ability to drive measurable delivery improvements
• Outstanding stakeholder management and communication abilities
• Strong analytical and problem-solving capabilities
• Excellence in coaching and mentoring
• Proven negotiation and conflict resolution skills
• Ability to influence without direct authority
• Strategic thinking with practical execution focus
• Natural leader with strong presence and credibility
• Change agent with proven transformation experience
• Results-oriented with focus on business outcomes
• Collaborative approach to team and organizational development
• Resilient and adaptable in fast-paced environments
• Availability to travel occasionally to other Citco locations (10%)
• Experience working in regulated environments
• Strong understanding of risk management principles
• Excellent written and verbal communication skills in English

The ideal candidate will demonstrate both strategic vision and hands-on capability, with a proven track record of implementing value-driven delivery practices while maintaining strong stakeholder relationships at all organizational levels.

Our Benefits

Your well-being is of paramount importance and central to our success here at Citco. Citco offers a comprehensive and competitive total rewards package to support your career success and personal needs. Your base salary will be determined by several factors such as the role, experience, skillset, market conditions, etc. Furthermore, qualifying positions can participate in an annual discretionary bonus pool based on company profitability and individual contributions. Our comprehensive benefits package includes medical, dental, and vision coverage, short and long-term disability benefits, a retirement savings plan, tuition reimbursement, mental health and wellness support, parental leave, and more. Additional details about our total rewards package will be shared during the hiring process.

At Citco, we take pride in fostering an inclusive culture by prioritizing the hiring of people from diverse backgrounds. Our culture is a source of pride and strength, fostering innovation, mutual respect, and collaboration. We warmly welcome and encourage applications from people with disabilities. If you require any accommodation to make our recruitment process more accessible for you, please let your recruiter know.

As an equal opportunity employer, Citco adheres to making all employment and personnel decisions without discriminating based on race, color, creed, religion, sex, physical disability, mental disability, age, marital status, sexual orientation, citizenship status, national or ethnic origin, or any other protected status. We believe that an inclusive workforce not only enriches our company but also drives us towards greater success.

Please note that this job description is not intended to be all-inclusive. Our employees may perform other job-related duties as needed to meet the ongoing needs of our organization.