Temporary Work Assignment Manager - Project Management - TWA (12 months)

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Global Servicing (GS) is the heart of American Express’s customer experience, leading the company’s customer care, travel and lifestyle services, credit and collections, and fraud operations for our consumer, commercial, banking, and merchant customers worldwide. GS drives service excellence by combining the power of technology, data, and human empathy to deliver personalized, seamless experiences at every touchpoint. Through continuous innovation and a deep commitment to our customers, GS ensures that every interaction reflects the trust, care, and quality that define the American Express brand.

This is a Temporary Work Assignment with a 12-month time duration.

The successful candidate will be passionate about managing and influencing efficient and positive changes on processes, collaborating across multiple workstreams and partners. Being able to prioritize key tasks, identify risks for the operations.

Responsibilities But Not Limited To:

• Lead a team of professionals in a fast paced, dynamic and positive environment.
• Execute on the change management of Enterprise initiatives.
• Ensure new processes are within Governance control and meet all regulatory requirements.
• Drive, Plan, and Track implementations of processes, procedures and policies.
• Manage change in a fast-moving environment.
• Communicate effectively, both verbally and in writing, to many different constituency groups.
• Successfully manage partner and stakeholder relationships.
• Analyze data trends and provide insights relative to operational improvements, governance needs, and collections efficiency impacts
• Build and maintain effective working relationships with all levels of personnel within AXP and our Partners.
• Supervise and improve processes related to third party service to minimize financial risks and to ensure corporate reputation remains intact.

Minimum Qualifications:

• Roles at this level require significant functional and proven experience and expertise, as they are encouraged to be subject area specialists in multiple specific skill sets, business areas or products.
• 2+ years’ experience in Project Management or Configuration projects that involve more than 2 lines of business.
• Skilled in managing complex project timelines with multiple stakeholders and dependencies.
• Demonstrated ability to think strategically and innovatively yet drive tactical execution through collaborative team efforts.
• Proven experience that demonstrates collaboration and problem solving with cross functional teams to build thoughtful insights that enable decision making and actions to be taken.

Preferred Qualifications:

• 5+ years’ experience in an operational support function, such as Global Servicing learning, MIS, etc.
• Strong communication skills to interact with and influence effectively Senior Leaders and business partners.
• Ability to make decisions quickly and effectively with strong customer orientation and governance orientation.

AXP employees will maintain their current salary and may be eligible for a completion bonus at the end of the temporary work assignment. The completion bonus is up to 5% base salary for laterals in band and up to 10% base salary for stretch assignments. The completion bonus amount will also be pro-rated to reflect the length of the assignment.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.