Network Operations Engineer

Position Title: Network Operations Engineer

$69,230 to $101,224 annually DOE

Comprehensive health benefits include- medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, quarterly performance bonus, training, career growth and education reimbursement programs.

At Ziply Fiber, our mission is to elevate the connected lives of our communities everyday. We’re delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by mainstream internet companies. And as our state-of-the-art fiber network expands in WA, OR, ID and MT, so does our need for team members who can help us grow and realize our goals.

We may be building internet, but we are reaching real people. We strive to build relationships and provide customers and communities with refreshingly great experiences.

We emphasize our values in all our interactions:

Genuinely Caring: Our customers and colleagues are people, and quite possibly our neighbors. We put ourselves in their shoes and give them our full attention.   

Empowering You: We empower our customers to choose the products that best meet their needs, and we support our employees to implement solutions that elevate the experiences of our customers and coworkers.

Innovation and Improvement: We always look for ways to make the experiences of our customers – and each other – better.  

Earning Your Trust: We earn trust by communicating simply and transparently as real people, not as a corporation.  

Job Summary

As a Network Operations Engineer for the Commercial Customer Support Center, you will be tasked with ensuring Ziply’s enterprise and wholesale customers have the best network experience possible.

Essential Duties And Responsibilities:

• Work independently to proactively investigate network issues and drive any necessary improvements to completion, only escalating to other teams as necessary.
• Research both Ethernet and TDM circuits for commercial customers to assist in isolating network issues.
• Work with engineering teams for network augments, transport path changes & network grooms as required.
• Provide support on multiple types of products including Ethernet, VOIP, 911 and customer equipment.
• Proactively communicate to customers to ensure we are providing the best customer experience possible.
• Provide timely updates to customer inquiries by phone, email, and online reporting.
• Dispatch field teams for issue resolution, working with third party carriers for last mile support, and internal engineering teams as required.
• Assist team peers in various technical and customer escalations.
• Perform maintenance activity work as required.
• Participate in on-call schedule rotation.
• Perform other duties as required.

Education & Experience:

• Associates Degree in Computer Science or related discipline preferred.
• Three years of experience providing end-to-end telecommunications support in a technical operations environment required.
• Experience with one or more of the following networking technologies and services required: Ethernet, EVPL, ELAN, IPv4 & IPv6, Multicast, BGP, SIP, LDP, MPLS, and OSPF.
• Experience with either Cisco or Juniper router configuration editing and management preferred
• Technical certification (MEF, JNCP, Mitel or CCNA) preferred.
• Demonstrated knowledge and/or experience of troubleshooting issues across multiple products: Managed ELAN, EVPL, EIA/DIA and optical wavelength circuits.
• Direct experience with various transport technologies and services required: VOIP, TDM, SONET, DWDM, PSAP, ISUP and SS7.
• Experience in voice switch provisioning/translations, specifically Metaswitch preferred.
• Demonstrated knowledge and/or experience of troubleshooting transport issues across multiple products: T1, DS3, DWDM Coherent, ISUP and SS7 STP links.
• Experience with one of the following transport testing & validation methodologies required: RFC2544, MLT, Bert, OSA, and Y.1731.
• Experience working with customer premise equipment, prefer experience with NIDS and IAD’s: Adtran, Canoga Perkins, RAD and Adva.

Knowledge, Skills And Abilities:

• Ability to work flexible hours and on call as needed.  
• Excellent analytical skills.
• Ability to work independently and apply sound judgment and reasoning skills to a variety of situations, multi-task and collaborate effectively with other personnel to meet deadlines.
• Capable of identifying potential compliance problem areas early on, assessing alternate courses of corrective action and recommending satisfactory solutions.
• Strong verbal and written communication, attention to detail, and organizational skills, and familiarity with compliance concepts.   Able to work within critical deadlines.

Work Authorization

Applicants must be currently authorized to work in the US for any employer.   Sponsorship is not available for this position.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time; most of the time is spent sitting in a comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office setting.

Diverse Workforce / Eeo:

Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status.

Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening.

Ziply Fiber is a drug free workplace.