Manager, Direct Sales

Position Title: Manager, Direct Sales

• Base Salary: $44,505 to $70,787 annually DOE
• Commission: Target commission of $48,000 annually
• Bonus: Target annual bonus

Comprehensive Benefits include - medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, quarterly performance bonus, training, career growth and education reimbursement programs.

At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We’re delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by mainstream internet companies. And as our state-of-the-art fiber network expands in WA, OR, ID and MT, so does our need for team members who can help us grow and realize our goals.

We may be building internet, but we are reaching real people. We strive to build relationships and provide customers and communities with refreshingly great experiences.

We emphasize our values in all our interactions:

Genuinely Caring: Our customers and colleagues are people, and quite possibly our neighbors. We put ourselves in their shoes and give them our full attention.   

Empowering You: We empower our customers to choose the products that best meet their needs, and we support our employees to implement solutions that elevate the experiences of our customers and coworkers. 

Innovation and Improvement: We always look for ways to make the experiences of our customers – and each other – better.  

Earning Your Trust: We earn trust by communicating simply and transparently as real people, not as a corporation.  

Job Summary

The Manager, Direct Sales will be responsible for building and maintaining a Direct Sales team for the Residential Sales Organization. This includes Direct Sales Account Executives or Account Managers that sell to MDU residents, Residential door-to-door, and aid in the development of new fiber communities.

Essential Duties And Responsibilities:

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

• Lead and develop a high-performing sales team of 15+ Direct Sales Account Executives (DSAEs) and Account Managers (AMs) —overseeing hiring, onboarding, training, and fostering continuous growth and performance.
• Build and execute processes and sales initiatives to increase customer penetration across the footprint.
• Facilitate the creation of e-learning, classroom sales training materials, and associated curriculum in tandem with Sales Trainer.
• Host community building events as new fiber areas are launched.
• Assist in building new order entry processes for sales team.
• Meet and exceed monthly sales performance expectations for all sales channels.
• Monitor and evaluate sales performance reporting dashboards with BI team.
• Create and monitor lead and lag sales performance measurements.
• Marketing team collaboration; offer strategy & communication, collateral material creation & distribution.
• Financial responsibilities include operational expense tracking, processing mileage reimbursements, payments to community event organizers, and others.
• Monitor industry developments (technical, regulatory, and otherwise) and apply critical thinking for strategic and customer impact analysis.
• Performs other duties as required to support the business and evolving organization.

Qualifications:

• High school diploma or GED required.
• Bachelor's degree desired, advanced degree preferred.
• Minimum four (4) years of Telecom industry experience required.
• Minimum four (4) years of Sales Management experience required.
• People management experience leading teams of 15 plus direct reports required.
• Documented record of meeting and exceeding sales performance expectations.
• Excellent communication and customer service skills.
• High proficiency in MS Office products.
• Strong financial analysis and project management abilities.
• Competency in making data driven business recommendations.
• Analytical and problem-solving aptitude.
• Must have reliable transportation and willing to travel as needed.
• Must have and maintain a valid driver’s license, auto insurance, and satisfactory driving record.

Knowledge, Skills, And Abilities:

• Ability to work independently and apply sound judgment and reasoning skills to a variety of situations.
• Ability to multi-task and collaborate effectively with other personnel to meet deadlines.
• Strong verbal and written communication, attention to detail, and organizational skills.
• Ability to work within critical deadlines.
• Ability to adjust to rapidly changing priorities and schedules.
• Ability to provide excellent customer service.
• Ability to drive on behalf of the company in a safe and responsible manner.

Work Authorization

Applicants must be currently authorized to work in the US for any employer.  Sponsorship is not available for this position.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking, or standing for prolonged periods of time. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. This role involves driving within a specific region or territory and requires the ability to safely perform all functions of operating a motor vehicle.

Work Environment and Additional Information

Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office setting.

At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply Fiber. In holding outside employment or self-employment, employees should ensure that participation does not conflict with responsibilities to Ziply Fiber or its business interests.

Diverse Workforce / Eeo:

Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status.

Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening.