Manager - Strategy and Planning

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

The Cobrand Partnership Marketing team supports this vision by driving acquisition growth and efficiency, while deepening Card Member engagement for our Delta, Hilton, Marriott and Financial Services portfolios.

The Manager Assistant, Strategy and Planning will play a critical role in supporting the VP of Partnership Marketing and the broader leadership team in a range of projects, while also contributing to overall business planning, team management and strategic development of the business. The role will be an integral part of the leadership team and will have the opportunity to work across a wide range of strategic, analytical and communications initiatives to help ensure our customer and business objectives are attained.

This is a fantastic opportunity for a highly motivated individual to join a dynamic team and immerse themselves in driving revenue through impactful and innovative partnership marketing.

Key Responsibilities:

• Partner across the team to define, document and communicate strategic priorities and help shape the vision, strategy and roadmap
• Craft presentations for key business updates with senior leaders and internal/external partners to showcase key initiatives, channel performance and update on strategic priorities, with an emphasis on storytelling
• Streamline performance reporting and deliver actionable insights to leadership and partners, highlighting key drivers of business results
• Develop content and agendas for key internal and external meetings (e.g. team meetings, workshops, employee engagement events)
• Proactively identify opportunities to connect Cobrand Partnership Marketing team’s work with other USCS teams where business needs overlap
• Support the VP with management and administration of quarterly/annual processes (goal setting, scorecard management, year-end performance reviews, talent assessments, investment planning, and business planning)
• Own and manage team budgets, ensuring accuracy of reporting, correct utilization of funds, and raising and resolving any issues in coordination with business partners
• Build partnerships across the Blue Box and act as a key interface for business partners
• Understand the pulse of the team, assess the health of colleague engagement and development, propose recommendations to address key themes/top priorities and manage initiatives to optimize (including team events, rewards and recognition and more)
• Ensure effective flow of information and communications with the team
• Play a key role in driving the goals of the team, including oversight of key special projects and initiatives

Qualifications:

• Superior organization and planning skills are essential, detail oriented with ability to think “end-to-end”
• Strong sense of integrity with ability to handle sensitive issues and maintain complete confidentiality
• Excellent oral and written communication skills with proven ability to translate strategic thinking into effective presentations
• Strong analytical skills with proven ability to interpret performance data, generate actionable insights, and inform data-driven business strategies.
• Ability to prioritize, solve problems independently, escalate appropriately, manage tight deadlines, and handle changing priorities in a dynamic and fast-paced environment
• Confidence and composure required to effectively communicate to senior leaders
• Highly collaborative with a demonstrated ability to partner and influence effectively across the organization; ability to develop and harness a strong network of colleagues to deliver results
• Strong strategic and intellectual capability combined with creative/innovative thinking
• Team player, comfortable working in “white space” and willing to take on incremental responsibilities
• Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefits

• Bachelor'S Degree Preferred

• Strong strategic and intellectual capability combined with creative/innovative thinking
• Team player, comfortable working in “white space” and willing to take on incremental responsibilities
• Salary Range: $89,250.00 to $150,250.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions