Specialist, Payoffs

POSITION SUMMARY: The staff in this position will report to a Team leader. The Payoff Team Agent plays a crucial role in ensuring accurate and timely processing of payoff requests, reinstatements, and modification quotes. The ideal candidate should be detail-oriented, organized, and able to work effectively under pressure and tight deadlines.

Job Functions And Responsibilities:

• Prepare payoff quotes for loans and mortgages.
• Handle reinstatement requests, ensuring accurate calculations and timely responses.
• Generate modification quotes based on customer requirements.
• Collaborate with other team members to meet departmental goals.
• Maintain accurate records and documentation.
• Communicate professionally with internal and external stakeholders.
• Follow Regulatory and State Guidelines.
• Various other duties as assigned

Education / Experience:

• Bachelor’s degree preferred.
• 1-2 years of processing experience preferred. 
• Prior experience in loan servicing or financial/Mortgage industry is a plus.
• Strong analytical and problem-solving skills.
• Attention to detail and accuracy.
• Ability to work efficiently under pressure.
• Excellent communication and teamwork abilities.
• No documented disciplinary action in the past 9 months.
• Should have an Appraisal rating of ‘’Effective Performance” or above in the last completed performance cycle.
• Should have completed 09 months in the current role.

Work Schedule Or Travel Requirements:

Night shift / No travel requirement

Ocwen Financial Solutions Private Limited is a wholly-owned subsidiary of Onity Group Inc., a leading non-bank mortgage servicer and originator providing solutions through its primary brands, PHH Mortgage and Liberty Reverse Mortgage.

PHH Mortgage is one of the largest servicers in the United States, focused on delivering a variety of servicing and lending programs. Liberty is one of the largest reverse mortgage lenders in the U.S., dedicated to education and providing loans that help customers meet their personal and financial needs. Onity Group Inc. and its subsidiaries are committed to helping homeowners and delivering exceptional service and value to customers, clients and investors.

At Onity Group Inc., we consistently deliver on our commitments to customers, clients, investors and colleagues through caring service, integrity and creative solutions. This Service Excellence philosophy is embraced by meeting service standards we call CARE, which stands for Caring, Accurate, Responsive and Empowered. We expect all employees to interact and engage our colleagues and our customers with respect, courtesy and professionalism, and to achieve results consistent with our CARE standards.

Onity Group Inc. is intensely focused on hiring, developing and retaining the best talent in the industry! Our commitment to Diversity, Equity & Inclusion ensures that we sustain our reputation as an outstanding place to work, a great business partner and a valued community member. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know. Visit jobs.onitygroup.com for details.