Technical Services Team Lead

Home to SXSW, Austin City Limits (ACL), and glorious natural springs and parks, Austin, Texas, is one of the fastest-growing areas in the United States, as well as the Live Music Capital of the World. Austin is the historic state capital of Texas and is the location of the Texas Department of Transportation Headquarters. TxDOT's Financial Management Division is seeking Business Analyst IV . Come join our team at our beautiful, new Stassney campus in Austin, where you will have access to covered employee parking, walking trails, on-site fitness center, coffee bar, and on-site cafeteria. We have a diverse workforce of over 13,000 employees statewide. If you want to build an exciting career, let's talk!

At TxDOT we value employee work-life-balance. In keeping with our commitment to this value our employees benefit from a wide array of programs and activities that include flexed work schedules, wellness leave incentive, in-house fitness center, career development programs, tuition assistance, and various other benefits. For a complete list of our total compensation package please visit our website at: https://ftp.dot.state.tx.us/pub/txdot-info/hrd/careers/hidden_benefits.pdf

Stassney Campus: https://youtu.be/u42vEZacDgA

At TxDOT, we value work-life balance and are committed to providing our employees with a comprehensive range of benefits and programs, including:

• Retirement Plans
• Alternative and/or Flexible Work Schedules
• Paid Leave and Holidays
• Health Premiums paid at 100% for Full-Time Employees
• On-the-Job Training
• Tuition Assistance Program
• Holistic Wellness Program with Leave Incentives
• Career Development and Advancement Opportunities
• Family-Friendly Policies and Programs

In 2024, TxDOT was recognized as a Best Place for Working Parents, and many of our offices statewide are also designated as Texas Mother-Friendly Worksites. These recognitions reflect our dedication to supporting families and promoting a healthy work-life balance.

• For a complete list of our total compensation package please visit our website at: Total Compensation Package
• To view benefits available to all State of Texas employees visit: Benefits at a Glance | ERS (texas.gov)

TxDOT is seeking a Technical Services Team Lead within the Financial Management Division to oversee, coordinate, and perform critical technical, business analysis and project management functions. In this role, you will oversee the Technical Services Team and ensure the efficient operation of various business processes and division applications. Technical Services Team Lead serves as a key point of contact for technical and project oversight of financial processes and systems, helping to drive process improvement, workflow automation, data management, and coordination with business and technical partners across the agency. Ideal candidate should be self-supervising, demonstrating strong judgment, initiative, and proven leadership skills. This position reports to the Financial and Business Services Manager.

Essential Duties:

• Lead the Technical Services team (6 analysts) in the design, development, deployment, and maintenance of departmental applications and solutions across both production and development environments.
• Collaborate with finance and IT leadership to define and execute the department’s application platform roadmap and long-term strategic initiatives.
• Manage daily operations of the department’s application environment, serving as the primary escalation point for technical issues, system enhancements, and performance optimization.
• Facilitate regular team meetings and performance check-ins; contribute to staff evaluations, professional development planning, and recruitment efforts.
• Oversee the development and maintenance of Tableau reports, dashboards, and related analytics tools to support evolving business and reporting needs.
• Coordinate with internal and external IT business partners to deliver effective, scalable technical solutions aligned with business requirements and divisional goals.
• Lead change management efforts, including communication, testing, and deployment activities for system upgrades, patches, and enhancements.
• Ensure comprehensive documentation of business requirements, standard operating procedures, and training materials to support team and stakeholder understanding.
• Support talent development and team engagement through ongoing feedback, performance reviews, and participation in hiring and onboarding processes.
• Perform additional duties as assigned to support division goals and operational needs.

Minimum Qualifications:

Education: Bachelor's Degree in Business Admin, Computer Science, Manage Info Systems, or related discipline. Relevant work experience may be substituted for degree on a year per year basis. Substitutions for Minimum Qualifications

Experience: 5 years business-related analysis, technical system analysis and design, project management and/or support. (Experience can be satisfied by full time or prorated part time equivalent). Related graduate level education may be substituted for experience on a year per year basis.

Licenses and Certifications: Valid driver’s license.

Preferred Qualifications:

• Tableau, Peoplesoft, Hyperion, OnBase and Power BI experience is highly preferred.

Competencies:

Extensive Knowledge Of-

• Major ERP and financial software and reporting applications (Oracle, PeopleSoft, SAP, Hyperion, etc.)
• Financial reporting tools (Tableau development and publishing, Power BI/Query, SQL, etc)
• Program/project planning, development, and management methodologies.
• Methods, processes, and tools used in business process analysis and rapid software application development.
• Systems development using analysis, design, and documentation methodologies.

Expert Skills In-

• Facilitating groups using effective communication methods; contributing to and guiding groups in defining objectives, staying on task, and reaching consensus; soliciting participation, challenging ideas, and summarizing accomplishments and planned actions
• Analyzing business, technical, and managerial problems and developing, recommending, and implementing effective solutions
• Maintaining effective working relationships with others
• Leading, assigning, reviewing, and monitoring the work of others and promoting IT best practices.
• Meeting deadlines and ensuring proper communication with team members and division stakeholders.
• Analyzing and organizing business and technical data
• Composing correspondence and technical documents
• Developing and delivering presentations
• Training direct reports and others in current IT processes and procedures

Physical Requirements And Working Conditions:

• Sedentary work: Lift up to 10 lbs at a time and occasionally carry files/small tools
• Sitting - prolonged periods of time
• Repetitive Motion-substantial movements of the wrists, hands, and/or fingers
• Close Visual Acuity-work includes data/figures; view a computer screen; extensive reading
• Conditions of Employment:
• Please click this link to read the standard conditions of employment for all positions: Standard Conditions of Employment (TxDOT)
• To be selected for and continue employment in this position, the selected incumbent must maintain the security or integrity of the agency’s critical infrastructure and will be subject to regular assessments of criminal history and/or reviewed for connections to foreign adversaries.

TxDOT is committed to hiring veterans. To assist in determining whether your military experience may pertain to the minimum requirements for this position, Military Occupational Specialty (MOS) codes from each branch of the U.S. Armed Forces have been assigned to each state classification code/title where applicable. The MOS codes are grouped by occupational category. 

To view the MOS codes please click on link below and click on the appropriate occupational category.

https://hr.sao.texas.gov/CompensationSystem/JobDescriptions
 

The Texas Department of Transportation is an Equal Opportunity Employer.

If requested, reasonable accommodations will be made for persons with disabilities for any part of the employment process in accordance with the Americans with Disabilities Action of 1990.

Please click this link to read the information for applicants: Additional Applicant Information