Clinical Case Manager, Urgent Care

Position Summary:

The UCC Clinical Case Manager works closely with the Associate Director of the RESET Team (Rapid Evaluation, Stabilization, and Engagement for Treatment) in providing case management services to students, and supporting UCC staff through planning, implementing, and coordinating resources based on individual student and staff needs. The goal of this position is to promote continuity of care through coordinating, collaborating and advocating based on students’ needs; coordinating care with students receiving services from other campus resources within and outside the Student Care Network as well as community resources including Vanderbilt University Medical Center (VUMC); assists UCC staff with the hospitalization process, discharge planning, follow-ups, and coordination of other services; establishes, maintains and coordinates relationships with campus and external resources that would assist with the students’ needs; consults with other staff to discuss resources; consults/meets with students to determine their needs and best course of treatment; provides transitional support to referring therapist and clients in need of referral to community services; acts as liaison and coordinates between Student Care Coordination (SCC), UCC and community referral sources, including hospitals, private practitioners, clinics, psychiatry, and other mental health agencies while maintaining a shared database of community referral resources in partnership with the SCC.

Duties will include, but are not limited to: tracking of no-shows/cancellations and high-risk clients; scheduling referrals; obtaining authorization to release and obtain client information and/or medical/psychotherapy records; assisting and tracking caseloads, coordinating hospitalizations and/or post-hospitalization care; providing education, emotional support, preventative care and health promotion; tracking interventions and outcomes; and providing triage, assessment, crisis follow-up and crisis intervention as needed. This position will also perform occasional community outreach, consultation, and liaison activities. Multicultural awareness, and specific awareness of racial and identity- related health equity issues, and responsiveness are important components of all clinical and community outreach-oriented work.

About The Work Unit:

The University Counseling Center (UCC) supports the mental health needs of Vanderbilt students, encouraging their work toward their academic and personal goals. Our highly skilled and multidisciplinary staff develop evidence-based treatment plans tailored to each individual’s unique background and needs by working together with students, campus partners, and community providers. The UCC also emphasizes prevention and education through collaboration and consultation focused on the development of the skills and self-awareness needed to excel in a challenging educational environment. We offer culturally responsive services in a safe and affirming space and are committed to engaging in an ongoing dialogue that provides our team with opportunities to grow in the context of their own cultural identity development. The UCC is committed to understanding the role of diverse experiences and backgrounds in order to best promote mental health and wellbeing in the lives of individuals and in our community.

About Student Affairs at Vanderbilt University:

Student Affairs serves a central role in student learning and development at Vanderbilt, advancing the University’s mission of teaching, research, and service. Student Affairs at Vanderbilt cultivates vibrant, inclusive communities that foster a student’s sense of belonging and wellbeing through collaborative partnerships, transformative learning experiences, and an accessible and holistic network of resources. We value connection, belonging, compassion, development, and innovation. Our staff are committed to continued growth in knowledge, awareness, skills, and experience engaging with these priorities in a higher education environment.

Key Functions And Expected Performance:

This role requires a minimum of 10% client-facing responsibilities and will not exceed 40%

Provide clinical case management services to students:

• Track no-shows/cancellations of high-risk clients.
• Schedule off-campus care referrals requested by UCC clinicians, including obtaining authorization to release and obtain client information and/or medical/psychotherapy records.
• Develop effective working relationships with the Vanderbilt community, including Student Care Network entities, academic deans, faculty, residential staff, Dean of Students departments, Vanderbilt University Police Department, and other relevant campus partners, to ensure a collaborative support network on campus to respond to student needs and optimize support and safety for Vanderbilt students.
• Assist other Student Affairs offices with coordination of care as needed.
• Monitor and update UCC Clinicians of midterm deficiencies, academic dismissals or probations of Students on their caseloads with the academic calendar.
• Participate in weekly Counseling Services meetings with other Student Affairs offices to provide clinical updates and insight to ensure best student outcomes during weekends or University breaks.
• Provide outreach and educational programming to campus community to support campus and individual mental health, wellness, and skill development.
• Maintain appropriate and timely documentation for recordkeeping and communication with other service providers based on ethical and legal standards and requirements to enhance care for students.
• Works collaboratively with other case managers at the UCC to support students and coordinate care with campus partners, including coverage for each other when needed.
• Engagement in urgent care support and follow-ups for student’s seen in urgent care of a higher acuity. Including responding to after hour reports the next business day.

Provide specialized crisis intervention and follow-up services:

• Coordinate hospitalizations and/or post-hospitalization care in collaboration with the SCC providing education, emotional support, preventive care and health promotion, tracking, interventions and outcomes, and providing triage, assessment, and crisis intervention as needed
• Respond to mental health emergencies in a culturally responsive manner to support students in a framework and manner that acknowledges their unique and intersecting personal and cultural identities.
• Identify appropriate interventions for students in crisis, working effectively with the staff of the UCC to access appropriate resources, and engaging campus partners effectively to develop an effective plan for supporting students.
• Engage in the urgent care team for working with students in crisis. Follow up with Students 24-48 hours after seen on Urgent Care.
• Engagement and assisting Students with MLOA recommendations.
• Communicate with campus partners supporting students in crisis and develop intervention strategies to ensure student safety and support.
• Collaborate with the Vanderbilt University Medical Center Emergency Department, Vanderbilt Psychiatric Hospital, the Partial Hospital Program at Vanderbilt University Medical Center, and other community providers, as appropriate, to ensure positive student outcomes, a smooth transition to outside care, and/or a seamless discharge/transition back to campus for students.

Other Duties:

• Participate in training activities including case conference, small group supervision, and seminars/workshops to support trainee development and progress within the UCC’s accredited training program.
• Engage in professional development, including presentations at pertinent conferences and workshops, to expand upon and bring back skills and knowledge to the greater UCC team. 
• Perform other duties necessary to enhance the student experience and/or facilitate the success of the University, division, or department. 
• Contribute to the broader mission and objectives of Student Affairs and the University by serving on divisional and institutional committees, task forces, and working groups. 
• Actively participate in key divisional initiatives and events, including Move-In Day and all-division meetings and gatherings. 
• Maintain a working knowledge of relevant university policies, procedures, and systems—such as those related to travel, procurement, expense, and time reporting—to ensure effective, compliant, and responsible operations. 
• Demonstrate a collaborative spirit by supporting divisional colleagues and engaging in efforts that advance shared goals and strategic priorities. 

Institutional, Divisional, and Department Administration activity:

• Contribute to the broader mission and objectives of Student Affairs and the University by serving on divisional and institutional committees, task forces, and working groups. 
• Actively participate in key divisional initiatives and events, including Move-In Day and all-division meetings and gatherings. 
• Maintain a working knowledge of relevant university policies, procedures, and systems—such as those related to travel, procurement, expense, and time reporting—to ensure effective, compliant, and responsible operations. 
• Demonstrate a collaborative spirit by supporting divisional colleagues and engaging in efforts that advance shared goals and strategic priorities. 

Supervisory Relationships:

This position does not have any supervisory responsibility; the position reports administratively and functionally to a UCC Associate Director for Clinical Operations.

Education And Certifications:

• A master’s degree from an accredited institution of higher education in counseling, social work or other mental health-related field is necessary.
• Licensure is strongly preferred.
• Eligibility for licensure in Tennessee within two years of employment is required.

Experience And Skills:

• Demonstrated ability to effectively interact with patients/ clients from diverse backgrounds is preferred.
• Effective interpersonal skills to form and maintain meaningful relationships with students, colleagues, and all stakeholders is preferred.
• Experience working in a higher education setting is preferred.
• Strong organizational skills and the ability to manage multiple platforms where information is both assessed and accessed is strongly preferred (including Microsoft Excel). 
• Strong verbal and written communication skills
• Strong documentation skills with acute attention to detail
• Ability to multitask and prioritize efficiently in a fast-paced environment

At Vanderbilt University , our work - regardless of title or role - is in service to an important and noble mission in which every member of our community serves in advancing knowledge and transforming lives on a daily basis. Located in Nashville, Tennessee, on a 330+ acre campus and arboretum dating back to 1873, Vanderbilt is proud to have been named as one of “America’s Best Large Employers” as well as a top employer in Tennessee and the Nashville metropolitan area by Forbes for several years running. We welcome those who are interested in learning and growing professionally with an employer that strives to create, foster and sustain opportunities as an employer of choice.

We understand you have a choice when choosing where to work and pursue a career. We understand you are unique and have a story. We want to hear it. We encourage you to apply today so that you might become a part of our story.

Vanderbilt University is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran, or any other characteristic protected by law.