Customer Success Enablement - NYC

About Us

At Legora, we’re on a mission to transform the way lawyers work. Our AI-native platform lets legal professionals enhance their productivity and automate complex workflows. We collaborate closely with our clients and iterate at a market-leading pace. In a year, we have gone from an early MVP to tools used daily by thousands of lawyers, and are now scaling rapidly. We are here to win together with our team and clients, and carry the belief that life is too short not to accomplish something truly special.

You are joining an early-stage scale-up with exceptional product-market fit, trusted by global leaders like Cleary Gottlieb, Goodwin and Bird & Bird. Backed by over $110M in funding from top investors including ICONIQ, General Catalyst, Benchmark, Redpoint, and Y Combinator. And a world-class team from Google, Klarna, Spotify, Slack, and top tier consulting and law firms with infinite room to grow professionally.

The Role

We’re looking for a Customer Enablement Manager to join Legora’s customer support and enablement function.

This is for someone who thrives in ambiguity, enjoys building from scratch, and isn’t afraid to roll up their sleeves to make things happen. You’ll partner directly with the Head of Customer Enablement and senior leaders across Product, Engineering, and GTM to create a world class customer experience.

From refining workflows and systems to personally jumping in to solve complex client challenges, you’ll play a pivotal role in shaping how our customers interact with Legora.

What You Will Be Doing:

• Build and Lead: Own key aspects of the Customer Enablement function, from support operations and tooling to process design and metrics, while being hands on where needed.
• Solve Big and Small Problems: Step into whatever challenge arises, whether that’s designing a customer health framework or helping debug a live issue for a top tier firm.
• Drive Cross-Functional Impact: Collaborate with Product, Engineering, and Legal Engineering to identify and resolve recurring issues, influencing product direction.
• Develop Resources & Systems: Build and maintain internal and external documentation, onboarding guides, and help resources to scale support efficiently.
• Shape the Function: Establish workflows, define standards, and set the cultural tone for how Legora delivers service to the world’s top legal teams.
• Mentor & Multiply: Guide specialists and peers toward excellence, helping the team evolve into a structured, high-performing unit as we grow.

Who You Are

• A builder at heart, comfortable with ambiguity and energized by creating clarity and systems from scratch.
• Experienced in customer support, success, or enablement for enterprise B2B SaaS, ideally in legal tech or AI-driven environments.
• Hands-on and scrappy, you don’t wait for permission to fix problems, and you’re equally happy drafting a process doc or jumping into a support queue.
• Technically curious, fast-learning, and able to communicate complex ideas clearly.
• Experienced with support platforms (Intercom, Zendesk, etc.) and comfortable experimenting to find what works best.
• A natural collaborator with strong stakeholder management skills.
• Fluent in English (additional languages are a plus).

What'S In It For You

• Career acceleration: Be part of building something from the ground up.
• Global exposure: Work with clients and colleagues across Stockholm, New York, London, and Sydney.
• Learning opportunity: Work directly with the Head of Customer Enablement and gain exposure to all aspects of a scaling tech company.
• Competitive package: Salary, benefits, and the tools you need to succeed.
• Impact: Your work directly shapes how thousands of lawyers experience AI in their daily work.
• An office in downtown NYC (Union Square). Designed as a space for you to do your life’s work.