Content Curator

The Content Curator will be responsible for the administration, curation, and optimization of written content and media files across the enterprise content management platform, with a specific focus on commercial performance of those assets for hotel owners.

Your day to day  

• Work with platform and tech support leads to contribute to policy and operations
• Assist in the end-to-end lifecycle management of media assets and copy
• Review content submissions, including approvals, rejections, routing, exceptions as needed
• Handle content enhancement requests or escalations
• Work with support teams to improve auto-responses and FAQs and reduce volume of L2 tickets
• Support the training of new and existing users and assist in developing training materials
• Maintain content standards and requirements for all media, text, and data and their uniform application across all hotel properties globally
• Enforce governance of data and file standards, ensuring compliance with established guidelines
• Optimize data associations and relationships for peak performance
• Perform quality control audits and manual corrections to submitted content when necessary
• Assist in managing access and permissions and handling exceptions or disputes
• Make recommendations to Platform Lead for improvements based on user feedback
• Provide support for special projects and requests from executive leadership as needed
• Maximize use of AI and machine learning within the existing tech stack
• Help marketers maximize their investment in images, videos, design, photography, graphics, and other rich media support

What we need from you 

• 7+ years of direct experience leading teams in business affairs, studio management, operational excellence, or related systems
• Deep knowledge of modern media formats, and omni-channel media requirements
• Experience with metadata management
• Experience with fundamentals of project management
• Excellent verbal and presentation skills
• Knowledge of current tools and industry trends in content management, with an emphasis on e-comm and marcom applications (informational and transactional)
• Knowledge of Microsoft Office, Sharepoint, Doc360 and ServiceNow a plus
• Hospitality industry experience is a plus but not required

Location – Atlanta, GA; Our hybrid work structure is an expectation of three (3) days a week in office. This expectation may be adjusted to evolve with the changing needs of the business. 

The salary range for this role is $46,226.00 to $87,000.00.  This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees.