Automation Quality Analyst - USDS
TikTok.com
Office
San Jose, California, United States
Full Time
Team Intro:
E-commerce's Governance and Experience (GNE) is a global team responsible for maintaining a safe and trustworthy marketplace for users, sellers, and creators. Our goal is to ensure user satisfaction by implementing policies, rules, and systems that guarantee high-quality standards.
The Service and Support Center (SSC), part of the GNE organization, is dedicated to delivering world-class service and experiences to customers, sellers, and creators globally.
We are looking for an Automation Quality Analyst to enhance overall user experience through behavioral analytics on the user's end to end journey, establish closed-loop optimization frameworks, driving quantifiable UX transformation that sustains market leadership.
In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.
Responsibilities:
- Analyze user behavior and interaction data to uncover pain points across the entire customer journey, translating insights into actionable opportunities for improvement.
- Establish systematic frameworks to study, identify, and address the gaps for all user scenarios throughout their entire journey.
- Design thoughtful, context-aware automation solutions tailored to various user scenarios, ensuring effective and timely issue resolution.
- Compile, categorize, and present key findings and recommendations to cross-functional stakeholders (strategy, product, algorithms, operations, etc.) to inform and influence automation strategy.
- Proactively follow up with cross-functional teams to ensure the timely resolution of open issues and the successful implementation of automation improvements.
E-commerce's Governance and Experience (GNE) is a global team responsible for maintaining a safe and trustworthy marketplace for users, sellers, and creators. Our goal is to ensure user satisfaction by implementing policies, rules, and systems that guarantee high-quality standards.
The Service and Support Center (SSC), part of the GNE organization, is dedicated to delivering world-class service and experiences to customers, sellers, and creators globally.
We are looking for an Automation Quality Analyst to enhance overall user experience through behavioral analytics on the user's end to end journey, establish closed-loop optimization frameworks, driving quantifiable UX transformation that sustains market leadership.
In order to enhance collaboration and cross-functional partnerships, among other things, at this time, our organization follows a hybrid work schedule that requires employees to work in the office 3 days a week, or as directed by their manager/department. We regularly review our hybrid work model, and the specific requirements may change at any time.
Responsibilities:
- Analyze user behavior and interaction data to uncover pain points across the entire customer journey, translating insights into actionable opportunities for improvement.
- Establish systematic frameworks to study, identify, and address the gaps for all user scenarios throughout their entire journey.
- Design thoughtful, context-aware automation solutions tailored to various user scenarios, ensuring effective and timely issue resolution.
- Compile, categorize, and present key findings and recommendations to cross-functional stakeholders (strategy, product, algorithms, operations, etc.) to inform and influence automation strategy.
- Proactively follow up with cross-functional teams to ensure the timely resolution of open issues and the successful implementation of automation improvements.
Automation Quality Analyst - USDS
Office
San Jose, California, United States
Full Time
October 18, 2025