AMS - Oracle CLoud Field Service SME

Job Summary:

We are looking for a seasoned Oracle Field Service Cloud (OFS) Consultant with experience in implementing and supporting complex field service processes. This role involves configuring OFS, integrating with Oracle Cloud SCM/Service modules, and optimizing technician scheduling, routing, and mobility.

 

Key Responsibilities:

• Implement, configure, and support Oracle Field Service Cloud (OFS) including activities, routing, capacity planning, and technician mobility.
• Gather and translate business requirements into OFS configurations and extensions.
• Integrate OFS with Oracle Fusion Service, Inventory, Order Management, and external systems (CRM, legacy platforms).
• Support mobile workforce enablement, dispatching, GPS tracking, and real-time notifications.
• Monitor and tune OFS processes for performance and usability.
• Collaborate with IT and business teams to support deployment and change management.
• Should be able to support multiple customers in 2:00 PM IST to 11:00 PM IST shift

 

Required Skills:

• 6+ years of experience in Oracle Field Service Cloud.
• Strong understanding of scheduling, routing, and dispatch logic.
• Hands-on experience with OFS configurations, APIs, and plug-in frameworks.
• Experience in integrating OFS with Oracle Service, Inventory, and/or Order Management modules.
• Knowledge of Oracle Integration Cloud (OIC) or other middleware tools.
• Familiarity with mobile enablement, GPS, and technician portals.

 

Nice To Have:

• OFS certification and exposure to IoT or AI-based field service optimization.
• Experience integrating OFS with Salesforce or third-party CRMs.
• Experience with Oracle Service Logistics and Depot Repair.