Senior Customer Success Manager

Do you want to help us unleash the secret to how happy employees create a happy business? We are an innovative, agile, and continuously growing modern tech company on a path to improving the work lives of millions around the world. 

We develop workforce management solutions - software that makes scheduling and time reporting more smooth and more flexible for almost a million users worldwide!

We value passion, quality, innovation, trust, and collaboration. You’ll be given the opportunity to make an impact and directly contribute to our success, bring new ideas, and have full ownership of your area.

Are you curious and ready to take the first steps on an awesome journey and make magic happen with us? As a member of Quinyx, you will be part of an inclusive and diverse workplace where everyone is allowed to be themselves and thrive.

We have a hybrid working set up and therefore you will be required to attend our London office minimum twice per week.

About The Role

The Senior Customer Success Manager (Sr CSM) acts as a trusted advisor and strategic partner to Quinyx’s largest and most complex customers. You’ll own customer outcomes end to end—driving adoption, retention, and growth by ensuring every customer realises measurable value from our Workforce Management solutions.

As the primary point of contact, you’ll translate business goals into actionable success plans, influence senior stakeholders, and identify opportunities for renewal and expansion. Combining commercial acumen with deep product and industry expertise, you’ll solve complex challenges, strengthen long-term partnerships, and contribute to the overall maturity and success of the Customer Success function.

Working cross-functionally with Sales, Product, Analytics, Support, and Implementation teams, you’ll deliver seamless customer experiences and use data-driven insights to improve performance, satisfaction, and loyalty.

What you’ll be doing

• Own a portfolio of enterprise or high-value accounts, often global or complex in scope.
• Drive adoption, engagement, and measurable outcomes aligned with customer business objectives.
• Manage renewals, pricing adjustments, and contract discussions with strong commercial acumen, collaborating closely with Key Account Managers to identify upsell and cross-sell opportunities.
• Act as a trusted advisor, influencing senior decision-makers and guiding strategic discussions that demonstrate ROI and business impact.
• Proactively monitor account health, identify risks early, and design mitigation plans to ensure retention and satisfaction.
• Analyze customer data to identify trends, forecast needs, and surface actionable insights that inform customer strategies and internal priorities.
• Partner with internal teams (Sales, Product, Analytics, Support, Customer Learning & Development, Implementation) to ensure seamless execution of success plans.
• Lead internal “win rooms” and alignment sessions to drive focus and collaboration around key customer goals.
• Hold periodic roadmap reviews with customers, aligning Quinyx’s product evolution with their strategic objectives.
• Deliver compelling presentations and product demonstrations to showcase value and drive adoption.
• Provide peer-level guidance to other CSMs, sharing best practices and contributing to a culture of collaboration, knowledge sharing, and continuous improvement.
• Lead or contribute to Customer Success improvement projects, helping to refine processes, tools, and playbooks across the team.

What you’ll bring to the team

• Proven experience managing and growing enterprise or strategic customer portfolios, including successful contract renewals and expansions.
• Strong influencing and relationship-building skills, with experience engaging C-level executives and senior stakeholders.
• Commercially minded, with the ability to connect customer outcomes to business impact and ROI.
• Analytical and data-driven, able to interpret complex information and translate insights into actionable recommendations.
• Solid technical background, ideally with hands-on experience in SaaS or license-based software environments.
• Ability to simplify and communicate technical concepts clearly to both technical and non-technical audiences.
• Excellent communication and presentation skills, confident in leading executive discussions, workshops, and negotiations.
• Highly organized and self-driven, with a proactive approach to managing workload and competing priorities.
• Collaborative, team-oriented, and passionate about contributing to shared success.
• Experience aligning customer roadmaps with product direction to deliver long-term strategic value.
• Desired: Experience in Payroll, HCM (Human Capital Management), Workforce Management, or related domains.
• Analytical and data-driven, able to interpret complex information and translate insights into actionable recommendations.
• Solid technical background, ideally with hands-on experience in SaaS or license-based software environments.
• Ability to simplify and communicate technical concepts clearly to both technical and non-technical audiences.
• Excellent communication and presentation skills, confident in leading executive discussions, workshops, and negotiations.
• Highly organized and self-driven, with a proactive approach to managing workload and competing priorities.
• Collaborative, team-oriented, and passionate about contributing to shared success.
• Experience aligning customer roadmaps with product direction to deliver long-term strategic value.
• Desired: Experience in Payroll, HCM (Human Capital Management), Workforce Management, or related domains.

What is it for you?

We promote and encourage a healthy lifestyle with flexible work hours and latest tools, enhanced vacation allowance, gym membership contribution, and last but not least, you will have the chance to participate in our well-known yearly ugly Xmas sweater competition!

Life At Quinyx

We are an innovative, agile and continuously growing modern tech company. We value passion, creativity, quality and simplicity. You’ll be given the opportunity to make an impact and directly contribute to our success, bring new ideas and have full ownership of your area.

Our global team, of 40 nationalities, have fun together whether it is during a typical Swedish Fika, workshop, going for a run with a colleague or spending time together during our regular after-work socials. We have built a family atmosphere here at Quinyx and are committed to share knowledge and support one another!

Want to join the family?

At Quinyx, we provide equal employment opportunities and we strive to have an inclusive and diverse value-driven culture. All applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, disability or Veteran status.

Happy Workforce, Happy Business!

All candidates are subject to background checks.