Customer Service Advisor

Employment Type: Fulltime

• Hours of Work: 37.5 hours Tuesday - Saturday 

Location: Rock

What will I be doing?

Act as the first point of contact for all visitors, callers, and email enquiries, ensuring a friendly and professional experience.

Manage guest bookings — matching guests to suitable properties, processing reservations, and completing related administration.

Handle guest feedback and complaints promptly and professionally, ensuring a positive resolution and excellent service standards.

Maintain accurate property and booking information across systems, supporting the team with projects and seasonal updates.

Assist with operational tasks such as preparing guest welcome hampers, stock control, and supporting other business areas during busy periods.

Your Next Chapter

We know that the perfect candidate who ticks every box doesn’t exist, so if you’re excited by the role and can do most of the below – please get in touch. You could be exactly what we need!

Ideally, we’re looking for

Excellent communication skills: Confident and professional in both written and verbal communication, with an exceptional telephone manner and the ability to coordinate effectively with multiple stakeholders.Sales and service mindset: A natural flair for sales combined with empathy and responsiveness to deliver an outstanding customer experience

Strong administrative and technical skills: Highly organised with strong attention to detail and proficient in Microsoft Excel, Word, and Outlook; experience using booking systems is desirable.

Professional and proactive attitude: Well-presented, positive, and adaptable, with good knowledge of the local area considered an advantage.

What's in it for you?

We believe in taking care of our team. As well as joining a rapidly growing company with a good culture and opportunities for employee development, we provide competitive salaries and a range of benefits, including:

These Include:

• 25 days’ paid holidays plus bank holidays
• A special day off for your or a loved one’s birthday
• £500 paid towards a holiday of your choice
• A paid day to volunteer with a charity close to your heart
• A friends and family discount scheme
• Life assurance for your peace of mind
• Social clubs for pet lovers, fitness enthusiasts, gardeners, sustainability champions, nutrition enthusiasts and more
• Exciting social events, including our famous Christmas parties!

Who Are We?

We’re Travel Chapter – the holiday home people – and we’re on a mission to showcase great places to stay in the UK. While we’ve grown over the years from a small South West holiday letting agency to one of the market leaders in the industry, we’ve never lost sight of our strong family ethos and we keep the same values at the heart of everything we do. Along the way, we’ve nurtured a caring and collaborative culture that drives us forward and keeps our team inspired and motivated every day.

Highlighted by our place on the Sunday Times Best Places to Work 2024 list, the people behind our company are at the heart of everything we do and it’s a place where everyone is welcome; a place that’s friendly and fair; a place that encourages people to be bold, explore new ideas and push the boundaries of what they do every single day.

We are passionate about what we do, and we take a common-sense approach to getting things done. Inevitably, things go wrong from time to time, and we do everything we can to make it right. We learn from it and adapt, remembering to stay curious and never stop evolving.

Diversity is key to our success and work hard to make sure we’re inclusive. Let us know if you need any adjustments made to the application or selection process so you can do your best. We’ll be happy to help.