Technical Support Specialist - CT & N2

Essential Job Responsibilities:

• Assist in the development of formal product training infrastructure for internal and external purposes which addresses inspection, maintenance, troubleshooting and operational best practices
• Assist, supervise, perform testing, and commissioning of equipment to meet internal and customer requirements.  
• Assist and coordinate with Service and Engineering teams to resolve operational service issues. 
• Assist in maintaining good interfaces between local service teams and global engineering teams to ensure 24/7/365 coverage for urgent service on operational issues
• Assist in service reporting, failure analysis and investigations, coordination with engineering and reporting to customer Service Quality Management representatives
• Assist in Technical Manual production and standardization, Service Bulletins, Information Bulletins.
• To keep up to date with relevant technology and with the operation of relevant hardware and software within the Product Line.
• All/any other duties where collaboration is required to maximize NOV CAPS/ISE value with customers.
• Maintain customer relationships, stay in tune with product feedback and performance through customer’s eyes.

Qualification Requirements (Minimum Education and Experience):

• High School Diploma or GED required
• Valid driver’s license
• Technical diploma or trade designation as a heavy equipment technician, automotive service technician, rig technician, or millwright an asset.
• Experience in the operation, assembly, testing, and design and of oilfield service equipment is an asset.
• Must have at least two years’ experience or demonstrate equivalent knowledge in hydraulic assembly, troubleshooting, and repair; mechanics; pump and/or valve assembly, disassembly, or repair; electrical control systems operation and diagnosis; and /or oilfield experience in maintenance and repair of NOV CT/N2 or related systems.
• Ability to read and interpret drawings, specifications, schematics, and codes. 
• Ability to work with a diverse group of employees, departments, and customers. 
• Responsible to follow all applicable company and corporate policies, guiding principles, procedures and programs; including but not limited to the process map, support processes, health, safety and environmental requirements.

Technical Requirements (software or program knowledge needed):

• Microsoft Office & Outlook knowledge is required

HSE Requirements (Training and Physical Requirements):

• Mix of indoor and outdoor work, possible exposure to dust, fumes, or gases, and changes in temperature and humidity.
• Work around or on functioning equipment.
• Required to wear steel toe boots, safety glasses, hard hat, and ear protection as needed as per company and customer HSE policies. 
• May be required to possess valid certifications in first aid, WHIMIS, and H2S or others to visit customer well sites.   
• HSE Orientation.

Additional Requirements:

• Must be customer focused
• Must be confident speaking about technical subjects in front of a group of internal/external customers
• Excellent intercompany and inter-departmental communication skills are essential
• Strong attention to detail

Competitive Benefits: (visit usbenefits.nov.com for more information about our benefits offerings)

• 401(k) Retirement Plan – NOV matches every dollar up to 5% of base pay and overtime for every dollar you invest.
• Competitive medical plans that cover your entire family (yourself, eligible spouse, and eligible children) as of your first date of hire for as little as $142 per pay period (bi-weekly.)
• FREE preventative medical and dental care for the entire family (when enrolled in an NOV medical/dental plan and seeing an in-network physician).
• FREE Basic Life and AD&D insurance (for full-time employees).
• All regular full-time employees start with 3 weeks of paid vacation per year (prorated based on start date).
• All regular full-time employees receive up to 11 paid holidays per year.