Service Administrator

Cummins is looking for an experienced Service administrator to complete their team in Mississauga, Ont.

In this role, you will have the following impacts:

• Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
• Analyze customers needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans with supervisor, schedules work, and provides status updated to customers on repair work.
• Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plan with the Service Supervisor/Team Lead prior to customer contact.
• Works with the Service Supervisor and/or Team Lead to schedule job assignments.
• Develops positive relationships with key customers; resolves customer concerns regarding Cummins' or distributor warranties; explain charges to customers.
• Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction.

In order to be successful in this role you will need the following:

• Education, Licenses, Certifications: Technical trade school/ vocational diploma or certification or equivalent experience required. 
• This position may require licensing for compliance with export controls or sanctions regulations.  

Experience:

• Requires significant and/or in-depth knowledge obtained through specialized training.
• Excellent customer service skills-Knowledge of customer service principles and practices. 
• Excellent time management and organizational skills
• Strong knowledge of relevant computer applications 

About the role:

• Working hours: Monday-Friday 7am to 330pm at the branch 
• Primary point of contact
• Opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work.
• Creates complex work orders including diagnostic and repair plans with supervisor, quotes and repair plans by determining the length of repair based on parts and labor availability.

Compensation And Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our Company Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, and a full complement of personal and professional benefits.

At Cummins, we are committed to the principles of diversity and employment equity under the Employment Equity Act, and we strive to ensure that our workforce reflects the diverse nature of Canadian society.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

The successful candidate will be subject to our Pre-Employment Background Screening process that consists of a Criminal Background Check.

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Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.