Client Services Coordinator

Description

The Client Services Coordinator plays a crucial role in supporting the Workplace Dining team by ensuring accurate order processing, exceptional customer service, and seamless execution of delivery and workplace dining orders. This position serves as the liaison between clients, the sales team, and operations, ensuring every event or order meets Blue Plate’s high standards while contributing to the company’s financial success.

Beyond administrative and operational support, this role is responsible for helping Sales Consultants achieve their financial goals and contributing to the overall team revenue objectives. 

Essential Functions

Client & Order Management:

• Serve as the first point of contact for clients, handling inquiries via phone, email, and online platforms.
• Process catering and delivery orders in accordance with client needs, ensuring accuracy and efficiency.
• Create customized proposals, incorporating staffing, equipment, and dietary requirements when needed.
• Manage order modifications, special requests, and last-minute changes, ensuring seamless execution.
• Maintain awareness of financial goals related to order volume and revenue impact.

Sales & Financial Goal Support:

• Assist the WPD team in reaching their financial goals, ensuring they have the necessary support to grow and manage their client base.
• Track personal revenue contributions and support internal reporting to highlight the impact on sales performance.
• Actively contribute to the overall team revenue goal, recognizing that financial performance is a shared responsibility.
• Work with Account Manager and WPD Supervisor to maximize revenue opportunities, ensuring all clients are presented with the full range of Blue Plate’s services.

Sales & Operations Coordination:

• Support the Account Manager and WPD Supervisor by providing administrative assistance, including updating CRM records and tracking client interactions.
• Coordinate with the culinary and operations teams to ensure all orders are executed as planned.
• Attend daily production meetings to align with the operations team on upcoming orders.

Billing & Documentation:

• Generate and submit billing packs in accordance with internal guidelines.
• Ensure all client accounts are properly documented and updated in the sales system.

Collaboration & Process Improvement:

• Work closely with Account Manager and WPD Supervisor to improve efficiency and customer service.
• Identify and suggest process improvements to enhance order accuracy and client satisfaction.
• Assist with the development of client resources such as order guides and FAQs.

Job Requirements

Education and Experience: The requirements listed below are representative of the knowledge, skill, and/or ability required.

• 2 Years of catering experience in a service or operations capacity is required. Experience in corporate events or conference services is a plus.
• Must be computer-literate. Any experience with CaterXpert or other catering software is a plus.
• Illinois BASSET Certification or the ability to obtain certification within 30 days of hire is required.
• State and Local Sanitation Management Certification or the ability to obtain certification within 30 days of hire is required.
• High school diploma preferred. 

Essential Qualifications:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Blue Plate is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the American with Disabilities Act (ADA): 

• Strong problem-solving skills, with the ability to think critically and resolve client or operational challenges proactively.
• 2+ years of customer service, catering coordination, or administrative experience.
• Strong organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Ability to manage multiple tasks in a fast-paced, deadline-driven environment.
• Proficiency in CaterXpert or other catering management software preferred.
• Experience working with corporate or high-volume clients is a plus.
• Financial awareness, with a focus on supporting revenue goals and understanding the impact of client retention and order      volume on business success.

Language Skills:

Ability to read, write and speak English proficiently. Bilingual skills preferred.

Physical Demands:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Blue Plate is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the American with Disabilities Act (ADA):

• While performing the duties of this job, the employee is regularly required to talk or hear. 
• Possess the ability to fulfill any and all office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer entry, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)
• The employee must occasionally lift and/or move up to 20-25 pounds. 
• At times, may require more than 40 hours per week to perform the essential duties of the position. 
• Fine hand manipulation (keyboarding).

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Blue Plate is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the American with Disabilities Act (ADA):

• Internal office space.
• The noise level may include that of a combination of an office environment.

Compensation And Benefits:

Base Salary Range: $23.00 - $25.00/hr, based on experience and qualifications.

Benefits Overview
At Blue Plate Catering, we live our core values: Happy, Joyful & Fun; We Care More; Humbly Confident; Genuine & Authentic; Goes Beyond. Our comprehensive benefits package reflects our commitment to supporting our team’s well-being and growth. Benefits include medical, dental, and vision insurance, a 401(k)-retirement plan, and paid time off (PTO) with sick leave. Additional perks such as commuter benefits, Flexible Spending Accounts (FSA), free meals, and pet insurance options ensure our team feels valued. We also offer wellness rewards, an Employee Assistance Program (EAP), and resources to help you thrive in work and life.

Blue Plate Catering complies with all applicable federal, state, and local laws governing non-discrimination in employment, including protections related to race, color, religion, sex (including sexual orientation, gender identity, or pregnancy), national origin, age, disability, or genetic information.

Salary Description $23.00 - 25.00 p/h