Associate Customer Engineer, gReach Program for People with Disabilities (Japanese)

Minimum Qualifications:

• Bachelor's degree in Engineering, Computer Science or other Quantitative field (e.g., Physics, Mathematics, Chemistry, Statistics) or equivalent practical experience.
• Experience with public cloud platforms and technical concepts such as Big Data, PaaS, SaaS, IaaS, and related industry topics.
• Ability to communicate in Japanese fluently to engage and support Japanese-speaking customers to navigate industry standards.

Preferred Qualifications:

• Experience as a technical sales engineer in a cloud computing environment or in a customer-facing role.
• Experience in architecture and developing software for scalable, distributed systems.
• Experience in programming or in infrastructure/system administration.
• Ability to lead architecture discussions and influence key decision makers around deployment topologies, scaling, performance and sizing

About The Job

In this role, you will anticipate the needs of your managers and team members and help your team's projects, programs, operations, enablement, analysis, and escalation, while upskilling your capability of customer engineering by assisting account executives in problem-solving key technical issues for customers, developers, small and large businesses, educational institutions and government agencies.You will develop your business and technical skills under the mentorship of experienced staff members in a Google Cloud Customer Engineering team. You will also have the opportunity to develop project management, presentation, and customer-facing skills.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Inspire customers to solve business problems with ambitious and novel solutions, leveraging a sophisticated set of technical competencies.
• Grow the technical relationship with Google’s enterprise customers, including managing product and solution briefings and proof-of-concept work with experienced customer engineers.
• Maintain project progress, schedules and operation manuals, identify risks, and clearly communicate goals to project stakeholders.
• Contribute to the operational efficiency of the Customer Engineering team by assisting with project management, data analysis, and internal enablement activities.
• Develop skills in the role through mentorship and guidance of the Customer Engineering team supporting technical opportunities for customers.