Quality Operations Specialist

Description

• Role: Quality Operations Specialist  

Department: Quality Operations

• Location: Virginia Beach, VA - Hybrid 3 days a week onsite 
• Travel: 20% to 25% International Travel 

General Description:

The Quality Operations Specialist is responsible for ensuring the accuracy, integrity, and analysis of data related to Operation Smile’s hospital assessments, patient safety, and quality initiatives. This role independently manages the collection, interpretation, and reporting of medical quality metrics and provides advisory input to leadership, foundations, and hospital partners. The Specialist serves as a subject matter resource in quality and patient safety, contributing to organizational risk management, compliance, and continuous improvement.

Essential Functions:

Hospital Assessments & Quality Oversight

• Conduct and document comprehensive hospital assessments, providing actionable recommendations to improve patient safety and align with Operation 100 strategic goals.
• Ensure process integrity by validating standards, identifying risks, and advising leadership on areas for investment and improvement.

Data Analysis & Reporting

• Independently collect, aggregate, and interpret quality and patient safety data, including complication rates and clinical outcomes.
• Develop analytic reports and dashboards for senior leadership, the Medical Oversight Committee, and development teams to support strategic decision-making.
• Identify patterns, trends, and systemic risks, providing insights that inform organizational policy.

Training & Advisory Support

• Develop and deliver training sessions for staff, hospital assessors, and volunteers to advance knowledge of quality and patient safety standards.
• Serve as an advisor to foundations and hospital partners, responding to technical questions and guiding the adoption of evidence-based practices.

Research & Policy Contribution

• Conduct and support applied research on medical standards, patient safety, and risk management.
• Contribute to the development and updating of Operation Smile medical policies, protocols, and quality frameworks.

Program & Stakeholder Engagement

• Act as a liaison between Quality Operations and other OSI departments to ensure accountability for quality-related deliverables.
• Coordinate and lead hospital assessor meetings, updates, and learning exchanges.
• Build collaborative relationships with foundations, hospital leaders, and external partners to strengthen OSI’s global network of care delivery.

Requirements

Job Qualifications And Skills:

Required

• Bachelor’s degree in public health, nursing, healthcare management, administration, or related field (or equivalent experience).
• 4+ years of progressive experience in healthcare quality assurance, patient safety, infection prevention, or risk management.
• Demonstrated ability to analyze data, interpret findings, and present results clearly.
• Experience engaging with healthcare professionals and stakeholders across cultural contexts.
• Strong written and verbal communication skills.
• Ability to travel globally as needed.

Preferred:

• Advanced training/certification in healthcare quality, patient safety, or risk management.
• Experience with performance or process improvement methodologies (Lean, Six Sigma, etc.).
• International or cross-cultural healthcare delivery experience.
• Prior experience contributing to organizational policies or quality standards.

Core Competencies:

• Analytical thinker who ensures process integrity and maintains high-quality standards. 
• Ability to advise and influence stakeholders, building credibility across diverse settings. 
• Patient-centered approach with a commitment to safety and ethical practice. 
• Strong project management skills with the ability to prioritize and meet deadlines. 
• Collaborative, adaptable, and skilled at navigating complex organizational environments. 

Compensation:

Operation Smile is committed to pay transparency. The anticipated salary range for this position is $56000 to $70,000, which may vary slightly based on a candidate’s experience, qualifications, and geographic location.

Why Operation Smile?

Meaningful Work - At Operation Smile, you will engage in meaningful work that transforms lives, providing essential medical care to children and contributing to global health and well-being.

A Brighter Future - Make saving for the future easy with Operation Smile’s 401(k) plan, featuring Safe Harbor and employer matching. Cha-ching!

Happy and Healthy - Kick back and relax with Operation Smile's all-in-one health plans! We've got your health, pharmacy, dental, and vision needs covered for you and your loved ones. No worries, just smiles!

Worry-Free Insurance - Enjoy true peace of mind with 100% paid premiums for life and AD&D insurances. We've got you covered, no matter what!

Take Your Time (Off) - Flexible time off and celebrate with company-paid holidays! More time for fun and relaxation.

Work it, Flex it - Enjoy flexible work arrangements that fit your lifestyle, with remote, on-site, and hybrid work arrangements.

Travel Minus Stress - See the world through our unique employee programs, which offer opportunities to participate in international medical trips, community outreach, and global health initiatives.