Clubline Concierge Representative

ClubLine Concierge Representative (This position is 100% Remote) 

Are you ready to join a dynamic company in the hospitality and service industry, where people are the heart of our success? Since 1957, Invited has been driven by a central mission: Building Relationships and Enriching Lives. for our Members, guests, and more than 17,000 employee partners. As the nation’s largest owner and operator of private clubs, we proudly oversee 150+ prestigious country, city, and athletic clubs. Our clubs offer premier amenities, including championship golf courses, modern coworking spaces, elevated dining, resort-style pools, state-of-the-art racquet facilities, and comprehensive fitness centers. If you’re passionate about service and thrive in a collaborative environment, come be part of the inclusive and rewarding culture at Invited.

Position Summary:
As a ClubLine Representative (Training Role), you will join our elite Concierge Team, proudly serving Invited Members across the country. ClubLine is Invited’s premier, white-glove concierge service, delivering highly personalized, high-touch support tailored to the unique needs and preferences of each Member. Our team facilitates over 1,500 Member interactions daily, ensuring every conversation reflects the elevated standards and exceptional service Invited is known for. With a team of more than 20 dedicated professionals, we are passionate about creating seamless, memorable experiences that exceed expectations and uphold the Invited brand promise.

Responsibilities:

1. Maintain a positive, professional, and service-oriented demeanor during Member interactions
2. Deliver timely and precise assistance for reservation requests via phone, email, and chat
3. Provide thoughtful and courteous responses to inquiries from Members, peers, and leadership
4. Maintain a working knowledge of over 500 club properties and associated services

About You:
You are a service-minded professional who embodies grace, attentiveness, and a sincere desire to create exceptional experiences for others. Your ability to communicate with warmth and professionalism sets you apart, and you thrive in a dynamic, fast-paced environment where adaptability and creativity are key. You bring a solutions-focused mindset, a polished presence, and the confidence to work both collaboratively and independently.

 A genuine passion for delivering exceptional service and delighting others

1. Warm, engaging, and polished communication style
2. Ability to anticipate needs and offer thoughtful, personalized solutions
3. Comfortable navigating change and evolving processes in a fast-moving environment
4. Strong typing skills and confidence in navigating multiple systems simultaneously
5. Proficiency in Microsoft Office applications (Word, Excel, Outlook, etc.)
6. Excellent verbal and written communication skills
7. Self-starter with a strong sense of accountability and dependability
8. Bilingual skills are a plus and highly valued

Qualifications:

1. Minimum of 2 years of experience in a customer service or hospitality-focused role
2. Comfortable using technology; at least 1 year of experience with Microsoft Office or similar platforms
3. Previous experience in a call center or contact center environment is preferred
4. High school diploma or equivalent required
5. Must be available to work a schedule of Monday – Friday 8:30am – 5:00pm/CST. Some Holidays required.
6. Laptop is provided. You must be able to maintain work at home requirements which include a professional workspace/room with a dedicated desk and a high-speed Internet connection with minimum data transfer speed of 100 Mbps download and 10 Mbps (megabytes per second). 

Have more questions? Check out our Invited Jobs website for more details about ClubLife, the Employee Experience, Company Benefits, and Our Culture. Be a part of our Social Networks: LinkedIn  Instagram  Twitter  Facebook 

Invited is an Equal Employment Opportunity Employer

The job posting outlines the general requirements for this position and is not a comprehensive list of duties, responsibilities, or requirements. Additional duties not mentioned here may be assigned as needed to ensure the smooth operation of the Club.