Office Manager at Timberline Orthodontics

Description

Office Manager

Timberline Smiles Orthodontics – Colorado

Do you love leading teams, creating a positive work culture, and ensuring patients have an amazing experience from start to finish? Timberline Smiles Orthodontics formally Crane and Seager is seeking an Office Manager who’s as passionate about people as they are about operational excellence.At Timberline Smiles, our team isn’t just about creating beautiful smiles — we’re about building genuine connections with our patients, families, and each other. We’re looking for someone who embodies positivity, leadership, and a hands-on approach to keeping both our team and our patients smiling every day.

About Timberline Smiles

Timberline Smiles Orthodontics is a friendly, energetic practice where teamwork and patient experience come first. We take pride in our modern approach to orthodontics, but it’s our warm, welcoming environment that truly sets us apart. Our doctors and team value collaboration, communication, and community — and we’re looking for a leader who does too.

What You’Ll Do

Team Leadership & Culture

• Lead by example, fostering a supportive and upbeat team environment.  
• Coach, motivate, and develop team members to reach their full potential.  
• Support onboarding, training, and performance check-ins.  
• Maintain open communication between the doctor, clinical, and front office teams.  
• Promote a positive, professional, and fun atmosphere where everyone feels valued.  

Patient Experience

• Ensure every patient and family feels welcome and cared for at every visit.  
• Oversee scheduling, check-ins, and daily flow to deliver a seamless experience.  
• Handle escalated patient questions or concerns with empathy and professionalism.  
• Monitor patient satisfaction and help drive continuous improvement.  

Operations & Administration

• Oversee day-to-day front office operations and ensure smooth coordination with clinical staff.  
• Manage schedules, production goals, and office efficiency.  
• Review and track key metrics such as new patient starts, collections, and patient retention.  
• Support financial processes, including billing, deposits, and insurance reconciliation.  
• Ensure compliance with all office protocols, HIPAA, and safety standards.  

Doctor Partnership

• Serve as the right hand to the orthodontist, ensuring priorities and goals are met.  
• Provide regular updates and insights to support practice growth and patient care.  
• Anticipate needs and proactively problem-solve.  

What We’Re Looking For

• Prior dental or orthodontic office management experience (required)  
• Proven leadership skills with a people-first approach  
• Strong communication and interpersonal skills  
• Ability to build trust and motivate a team  
• Excellent organizational and time-management abilities  
• Financial and scheduling experience within a dental/ortho setting  
• Tech-savvy and comfortable with practice management software   
• Professional, compassionate, and calm under pressure  

What We Offer

• Competitive pay based on experience  
• Health and dental benefits  
• Paid time off and holidays  
• Continuing education and growth opportunities  
• Supportive, close-knit team and doctors who value your leadership  
• A workplace that celebrates wins — big and small