Scheduler, Emergency Department

Job Title: Patient Access Scheduler

Department: Patient Access

Reports To: Patient Access Manager

Location: Multiple

FLSA Status: Non-Exempt

Here is your chance to join our Emergency Department Patient Access team, and make a real impact on patients when they may need it most! This part-time, benefits eligible position will be scheduled 48 hours per two-week pay period, including every third weekend. Shift times for this role will be 6:00am - 6:00 pm. 

Pay for this position is $17.19/ hour

Job Summary:

The Patient Access Scheduler will provide customers a positive experience by collecting all necessary information, both demographic and financial, to ensure the needs of the customer are met as well as support Hutchinson Health’s organizational goals and meet regulatory and compliance requirements. 

Essential Duties & Responsibilities:

1. Provides excellent customer service to all internal and external customers both on the phone and in person. Escorts patients to point of care.
2. Schedules appointments per protocol. 
3. Takes messages from patients as appropriate.
4. Registers patients includes validating guarantor, demographic and insurance information. Collect copay as appropriate.
5. Works on work queues. 
6. Receives, responds and assists with queries from patients and visitors.
7. Verifies patient insurance eligibility.
8. Completes and delivers all paperwork to appropriate service areas. Helps train new employees on service area specific work flows and helps identify additional training needs for leadership.
9. Collects consents for common medical record, assignment of benefits and distributes privacy notice.
10. Uses AIDET according to organizational training standards and expectations. 

Accountabilities For All Employees:

Education, Training Or Degree Required:

1. None.

Experience and Skills: (indicate preferred or required)

1. Must be able to type accurately and have a working knowledge of fax machines, copy machines and computers. 
2. Ability to greet public in a pleasant voice, on the phone and in person, required.

3. Must Enjoy Reception.

4. Ability to work under pressure and at a fast pace, while keeping a positive attitude, required. 

At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed to Support Your Total Health
As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.