Senior Manager, Accounts Receivable

At CooperVision, a division of CooperCompanies (COO), we’re driven by a unifying purpose to help people to experience life’s beautiful moments. We are connected through our shared values - dedicated, innovative, friendly, partners, and do the right thing. As a leading global manufacturer of contact lenses, we are committed to helping improve the way people see each day. Through our diverse lens portfolio, we tackle the toughest vision challenges – including astigmatism, presbyopia, and childhood myopia. We offer the most complete collection of spherical, toric, and multifocal products available, enabling us to fit 99% of all contact wearers. Learn more at www.coopervision.com

Scope:

The Sr Manager of Accounts Receivable is responsible to oversee all aspects of end-to-end credit and collections and accounts receivables for the CooperCompanies North America entities. This role ensures timely and accurate billing, credit memos, collections, cash application, and dispute resolution, while maintaining strong internal controls and compliance with company policies, driving continuous process improvements while collaborating cross-functionally to optimize working capital and customer experience.

Job Summary:

The Sr Manager of Accounts Receivable will be responsible for formulating and maintaining effective collection policies, procedures, and standards. The selected candidate will ensure the timely collection of outstanding invoices and manage the cash applications process to ensure all cash receipts are applied correctly. This role requires exceptional attention to detail, self-motivation, leadership skills and a strong desire for professional growth. A thorough understanding of industry practices, organizational needs, and general business conditions is essential. We are committed to creating an inclusive environment and encourage candidates from diverse backgrounds to apply.

Essential Functions & Accountabilities:

• Lead and manage the AR team, including hiring, training, performance management and career development.
• Develops and maintains strong, long-lasting relationships with internal and external customers.
• Studies and develops policies and procedures for investigating, granting, and controlling credit, as well as collecting accounts due.
• Oversees the daily operations of billing, collections, cash application and credit management, including phone collections, posting of incoming cash, inputting sales and adjustment changes, and credits to accounts.
• Monitor aging reports and proactively manage delinquent accounts to minimize bad debt.
• Interfaces with departments such as IT, Customer Service, and Marketing to ensure effective interdepartmental communication and information sharing.
• Investigates the credit standing of potentially large accounts, chain, and distributor accounts through credit reports or financial statement audits.
• Approves special payment plans for slow-paying accounts as recommended by subordinate staff, consistent with policies.
• Accountable for the monthly KPIs performance and targets achievement, including monitoring team performance and identify areas for improvement.
• Determines credit amounts to be extended and recommends working capital necessary to finance accounts receivable and provide reserves against bad debts.
• Represents the company in customer bankruptcy actions.
• Supervises the adjustment of customer claims and directs specific adjustments based on staff recommendations and policy.
• Leads and/or participates in projects, tasks, and initiatives to support current and future business operations and strategies.
• Assists in training sales representatives on credit policies, practices, and resources for potential customer financial assistance.
• Finalizes audit reports for internal and external auditors for SOX compliance and financial audits.
• Support month, quarter and year end close process, including reconciliation and reporting.
• Prepares monthly cash forecast reports for the Americas and shares results with the Americas Finance leadership and Treasury.
• Ensures the department is PCI compliant.
• Recommends and drives continuous improvements, process automation and systems enhancements to improve AR process and reports capabilities.

Travel Requirements:

• Some travel may be required; estimated to be 5%

Qualifications: Knowledge, Skills, And Abilities:

• Bachelor’s degree in accounting, finance, or a business-related field, or equivalent experience.
• 5+ years of credit and collection experience in a large company or equivalent experience.
• 7+ years supervising or managing an accounts receivable/collections department or equivalent experience.
• Experience leading and managing projects.
• Experience working in a Shared Services Center business model.
• Familiarity with accounting and SOX environment.
• Excellent communication and negotiation skills.
• Ability to digest complex information and communicate it logically and actionably to others.
• Strong organizational skills and the ability to lead and drive projects to completion.
• Ability to treat customers as partners, not just accounts.
• Proven leadership and people management experience.
• Ability to analyze financial statements and draw sound conclusions to determine credit lines.
• Knowledge of accounting, commercial law, bankruptcy laws, UCC filings, and PCI compliance.
• Ability to read and interpret credit reports.

Work Environment:

• Normal office environment.
• Onsite 5 days a week in office
• Sedentary to light physical effort necessary to perform the job.
• Frequent telephone use and computer work.
• We are committed to providing accommodations to ensure all employees can perform their job effectively.

For U.S. locations that require disclosure of compensation, the starting base pay for this role is between $100,644.00 and $143,777.00 per year and may include cost of living adjustments.  The actual base pay includes many factors and is subject to change and modification in the future.  This position may also be eligible for other types of compensation and benefits.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

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