Customer Service Representative 2 (Full-time)

Game And Fish Department

Join The Only State Agency In Arizona Responsible For Conserving And Protecting More Than 800 Wildlife Species. Be Part Of A Passionate Group Of People Who Want To Make A Positive Impact On Outdoor Recreation In Arizona By Managing Resources For Safe, Compatible Opportunities For Current And Future Generations. From Fishing, Boating And Off-Highway Vehicle Use To Shooting Sports, Hunting And Wildlife Watching, Arizona Game And Fish Supports It All. Our Biologists Use The Best Available Science In Their Management Actions, And Our Wildlife Managers Are On The Ground In Your Communities Making A Difference Every Day. Opportunities Abound Beyond The Field At Azgfd, So Check Us Out And See What We’Re All About! Consider Joining Our Workforce Today. Azgfd Celebrates The Diversity Of Arizona'S People, Landscapes And Of Course, Wildlife. However You Choose To Enjoy Arizona’S Wildlife And Wild Places, The Outdoors Is Open For All.The Arizona Game And Fish Department Manages Fish And Wildlife In Arizona And Under The Authority Of The Arizona Game And Fish Commission, Creates And Implements Scientific Methods And Regulations To Effectively Manage Fish And Wildlife Habitat Via Conservation, Enforcement, Hunting, Fishing, Watercraft And Off-Highway Vehicle Recreation, And Shooting Sports. The Arizona Game And Fish Department Dedicates Itself To Excellence, Values Its Employees And Supports A Culture Of Stewardship, Teamwork And Partnerships.The Arizona Game And Fish Department Is An Equal Employment Opportunity Agency.

Customer Service Representative 2 (Full-Time)

Job Location:

Information Education & Recreation Div / Shooting Sports Branchben Avery Shooting Facility (Clay Target Center) / I-17 & Carefree Highway5060 W Skeet St. Phoenix, Az 85086

Posting Details:

Salary: $18.70/Hr

Grade: 15

Closing Date: October 26, 2025

Job Summary:

CUSTOMER SERVICE REPRESENTATIVE 2 (Full-time)
INFORMATION EDUCATION & RECREATION DIV / SHOOTING SPORTS BRANCH
BEN AVERY SHOOTING FACILITY (CLAY TARGET CENTER) / I-17 & CAREFREE HIGHWAY
FLSA NON-EXEMPT / SALARY GRADE 15 / HOURLY RATE $18.70

The Ben Avery Shooting Facility is one of the largest publicly operated shooting facilities in the country. Our world-class shooting range is a City of Phoenix Point of Pride and has received a Five Star rating from the National Association of Shooting Ranges. Located on 1,650 acres in north Phoenix, the Ben Avery Shooting Facility averages more than 240,000 shooters per year. The facility offers a fun and safe environment for shooters of all experience levels and strives to provide a quality recreation experience for all users.

This position provides world class customer service to all internal and external customers at a 1,650 acre public Shooting Range facility.

Work schedule will consist of mornings, afternoons, evenings and weekends in a noisy environment, which may include working in extreme heat & cold, wind and/or rain.

Job Duties:

• Major duties include:
• Answer phones from internal and external customers, received by telephone, in person, or through applications and correspondence.
• Capture and enter all data into the database and cash register system. Takes inventory of merchandise, cleaning supplies and office supplies.
• Prepare all invoices and collection fees. Assist with scheduling corporate events and stocking merchandise. Prepare and make bank deposits.
• Make RV reservations and check campers in and out. Sort and retrieve mail.
• Maintain and update all user group agreements, insurance, and other documents in all files.
• Keep track of all host and volunteer hours. Attend 1:1’s and huddle meetings.
• Perform other duties as assigned

Knowledge, Skills & Abilities (KSAs):

Knowledge, Skills, and Abilities: The candidate will have knowledge of customer service techniques; data entry; cash register operation; office procedures and practices; basic office equipment; file organization; multitasking; recordkeeping; and problem solving.

The candidate will be skilled in oral, written and interpersonal communication; accounting practices; Google Suite; and organization.

The candidate will have the ability to problem solve and handle cash.

Selective Preference(s):

The preferred candidate will have at least 2 years of administrative experience. Our work environment offers training opportunities and encourages career development.

Pre-Employment Requirements:

A level 1 fingerprint clearance card is required. Must be able to legally possess a firearm in accordance with 18 U.S. Code § 922(g). Baseline blood lead and zinc levels and a baseline hearing test will be conducted on an annual basis.

If this position requires driving or the use of a vehicle as an essential function of the job, then the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver’s license, complete all required training, and successfully pass all necessary driver’s license record checks. The license must be current, unexpired, and neither revoked or suspended. Employees who drive on state business are subject to driver’s license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).

Benefits:

• The State of Arizona offers an outstanding comprehensive benefits package including:
• 13 days’ of vacation
• 12 sick days
• 10 paid holidays
• Participation in the nationally recognized Arizona State Retirement System
• Superior health care options
• Vision care, dental care, pharmacy benefits, and flexible spending account (options available)
• Life, long-term disability, and short-term disability insurance options are available
• Many more benefit programs are available

Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page

Contact Us:

If you have any questions please feel free to contact Nicole Baker at nbaker@azgfd.gov for assistance.