Site Services, IT Specialist

Description

At Spartronics Williamsport, you’ll be part of a team that keeps cutting-edge manufacturing running at its best. As an IT Support Technician, you’ll play a key role in supporting the technology that powers our engineering and production operations for industries like aerospace, defense, and medical. Here, your technical skills make a real impact—helping innovative teams solve complex challenges, streamline systems, and deliver high-quality products that matter. We offer a collaborative, growth-oriented environment where your contributions are valued and your career can thrive. 

• Job Opportunity: IT Specialist, Site Services
• Reports to: Desktop Support Manager
• Job Location: Williamsport, plant

Hours/Days of Position: Monday – Friday 7AM – 4PM, hour lunch. After hours on-call as needed. 

The Site Services IT Specialist is responsible for delivering on-site IT support and ensuring the smooth operation of IT systems at a specific site or region. This role acts as the first point of contact for end-user support, hardware/software troubleshooting, and maintaining IT infrastructure in accordance with company policies and service level agreements. Onsite availability in our local Spartronics office in Williamsport is mandatory Monday – Friday, standard business hours. On-call / After-hours availability as required.

What a Day Looks Like 

• Install, configure, and maintain hardware and software systems on-site.
• Manage user accounts, permissions, and IT asset tracking in coordination with central IT.
• Provide hands-on technical support for desktops, laptops, printers, and various other devices.
• Monitor and ensure their respective locations IT systems are operational and efficient. 
• Utilize established processes and operating instructions to resolve any issues at the local level. 
• Provide timely resolution to incidents and service requests via ticketing systems.
• Provide local IT support for corporate and Site driven IT initiatives. 
• Coordinate with vendors, consultants, and contractors in the implementation of programs or to resolve issues.
• Ensure site IT compliance with cybersecurity and data protection standards.
• Create Standard Operating Procedures for the team based on repetitive processes, standard fixes and/or transitioned activities from other areas within IT.

Requirements

What You’Ll Need To Bring:

Education- Bachelor’s degree, technical degree, or relevant military or professional certifications in Information Technology or Computers strongly preferred. 

Experience- 3-5 years of relevant experience in a hands-on, user-facing, support-based environment. 

Skills

• Strong organizational skills with the ability to manage various deliverables and workload.
• Attention to detail attitude driven by a sense of urgency problem solving approach.
• Strong communication skills with the experience and professionalism to confidently handle company user-base, leadership, and internal team resources.
• Friendly, outgoing, positive attitude with willingness to collaborate and build relationships with team.
• Ability to work independently with minimal supervision.

Technology Skills-

• Familiarity with ITSM tools and remote support software
• Experience with Windows and Office 365 applications. 
• Ability to troubleshoot problems with PCs and IT systems onsite and remotely.

Due to ITAR regulations all applicants must be a US Citizen, Permanent Resident, or Green Card Holder. We cannot provide Visa sponsorships.

Our Benefits: Health And Wellness:

• Medical insurance plans - options include: 1 PPO plan and 2 High Deductible Health Plans (HDHP) with a Health Savings Account (HSA)
• Dental insurance plans - options include: a Standard plan and a Buy-up plan which includes adult orthodontia
• Vision Insurance· 
• Flexible Savings Accounts (FSA) – options include: Medical, Dependent Care, and Limited Purpose (dental and vision only)
• Employee Assistance Program
• Wellness program

Time Off:

• Paid time off (PTO)
• Holiday Pay

Retirement Planning:

• 401(k) plan
• Employer matching contributions (50% to every dollar up to 6%)

Financial Security:

• Life and Accidental Death & Dismemberment Insurance (company paid) at 1-times your annual salary, with options to increase coverage amounts
• Basic Short-Term and Long-Term Disability insurance (company paid), with the options to increase coverage amounts
• Voluntary Accident, Critical Illness, Hospital Indemnity, and Legal Insurance plans at a group discount

Professional Development:

• Tuition Reimbursement
• Training and development programs
• Opportunities to grow and excel in the Electronics Manufacturing industry at a company that values promotions and      learning from within. Every day is different, challenging, and rewarding

How to Apply:  If this sounds like the perfect opportunity for you, please apply with your resume outlining your qualifications in IT Support and why you're excited about joining Spartronics. 

Spartronics is an equal opportunity Employer/Veteran/Disabled 41 CFR 60-1.4.This position requires use of information which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee.