Office Manager

Description

Job Summary:

This position is accountable for overseeing the general administrative functions and any events or activities in the office. Specific areas of responsibility will include leadership of Customer Service team and office personnel, establishment of best practices, protocol, and techniques for heating, cooling and ownership of customer satisfaction.

1. Provide administrative support to Operation Manager.
2. Greet visitors/clients/new hires to the office and ensure appropriate personnel are notified.
3. Maintain office supply inventory.
4. Answer the phones.
5. Maintain positive attitude and morale for the entire team.
6. Develops working relationships with key customers at the local level and interfaces with key high impact accounts.
7. Supervise and train personnel involved in Customer Service and Dispatching.
8. Perform other duties that may be assigned by senior leadership.

Requirements

Skills:

1. Demonstrated leadership and management background, with an emphasis on setting direction, coaching in a positive manner, team building and achieving organizational goals.
2. Concise, effective verbal and written communications skills with strong conflict resolution abilities.
3. Prior Cargas Experience strongly preferred. 
4. Proficiency in MS Office (MS Excel and MS Outlook, in particular)
5. Excellent verbal and written communication skills.
6. Excellent organizational skills and attention to detail.
7. Excellent time management skills with a proven ability to meet deadlines.
8. Ability to prioritize tasks and to delegate them when appropriate.
9. Ability to function well in a high-paced and at times stressful environment.
10. Strong organizational and planning skills in a fast-paced environment.
11. High School degree: additional qualification as an administrative assistant or Secretary will be a plus.

Qualifications:

1. Proficient in MS Excel, Outlook, PowerPoint, and Word, as well as web-based applications.
2. High school diploma or equivalent required; Associate degree in office administration or related field preferred.
3. At least three years of administrative and clerical experience required.
4. Prior office management experience preferred.

The above statements are intended to describe the general nature and level of work being performed by the jobholder and are not to be an exhaustive list of all responsibilities, duties and skills required of the jobholder.
Benefits:

• Employee Discount on gasoline, and residential propane and oil
• Medical, Dental, and Vision Insurance
• 401K Retirement Plan with Company Match
• Paid Time Off
• Company Paid Life Insurance and Optional Life Insurance
• Short-Term and Long-Term Disability
• Critical Illness and/or Accident Insurance

About us: Haffner's: A Regional Leader Fueled by Family, Integrity, and Safety.At Haffner's, we're more than a company – we're a family. As a prominent wholesale fuel distributor in New England, we've established a strong presence, managing 72 gas stations, convenience stores, car washes, and food service locations. Our renowned Haffner's brand operates across Massachusetts, New Hampshire, and Maine.
We go beyond fuel distribution, offering heating oil, propane, and HVAC services to 45,000 customers across the region. Our commitment to integrity and safety is unwavering; it's in everything we do. We prioritize building relationships and consistently doing the right thing. Our culture thrives on growth, innovation, and excellence. As a part of our team, you'll contribute to our ongoing success, embracing the core values of "Fueled by Family," "Always do the right thing," and "Safety...In everything we do." Join us and be a part of a dynamic, forward-thinking organization that's shaping the future across diverse business markets.
Haffner’s is committed to equal employment opportunity and providing reasonable accommodations to those with physical and/or mental disabilities. We value and encourage diversity and do not discriminate based on race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, change of sex or transgender status, or any other basis protected by federal, state, or local law. Haffner’s is committed to providing a safe work environment for all employees. HOPHP