Call Center Representative

Company Description

About Us
At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Job Description

About the Role
The Call Center Representative handles inbound and outbound calls to assist customers, resolve issues, and provide information about products or services. This role requires strong communication skills, professionalism, and the ability to handle a high volume of interactions efficiently.

Key Responsibilities

• Process orders, payments, or service requests.
• Troubleshoot customer concerns and escalate when necessary.
• Maintain detailed records of interactions in the system.
• Meet performance goals for response time, accuracy, and customer satisfaction.
• Follow company guidelines and call procedures.

Qualifications

• Clear and friendly phone manner.
• Strong multitasking and time-management abilities.
• Computer literacy and familiarity with call-tracking software.
• Positive attitude and teamwork mindset.

Additional Information

Benefits

• Competitive salary ($61,000–$66,000 annually).
• Professional growth and advancement opportunities.
• Supportive and collaborative work environment.
• Comprehensive training and development programs.
• Opportunity to work with an experienced and driven marketing team.