Call Center Agent

Company Description

About Us
At Entertainment Travel Associates, we specialize in providing exceptional travel experiences tailored to our clients’ unique needs. Based in Tampa, FL, our team is dedicated to delivering seamless service, unforgettable journeys, and a commitment to excellence in the travel and entertainment industry. Join us and become part of a growing company where professionalism meets passion.

Job Description

About the Role
The Call Center Agent manages inbound and outbound calls, providing assistance, information, and support to customers. This role focuses on delivering efficient service, maintaining accuracy, and meeting performance targets.

Key Responsibilities

• Handle customer inquiries, complaints, and requests.
• Record all interactions in the system with attention to detail.
• Follow call scripts, procedures, and quality standards.
• Achieve daily and monthly performance goals.
• Collaborate with team members to improve service quality.

Qualifications

• Clear verbal communication and active listening skills.
• Strong problem-solving and multitasking abilities.
• Comfortable working in a fast-paced environment.
• Basic computer literacy and familiarity with call systems.

Additional Information

Benefits

• Competitive salary ($61,000–$66,000 annually).
• Professional growth and advancement opportunities.
• Supportive and collaborative work environment.
• Comprehensive training and development programs.
• Opportunity to work with an experienced and driven marketing team.