People & Culture Operations Manager

Company Description

Standard Bank Offshore is the offshore arm of the Standard Bank Group, a leading Africa focused financial services group, and an innovative player on the global stage. Our international Banking, Lending, Investment, Fiduciary and Wealth Management services   offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals.

Our clients range from individuals to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa and SBO is perfectly positioned to support the growth of our organisation from our office in the Isle of Man, Jersey, London, Mauritius and South Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

Please Note:

To lead and drive the People and Culture Operations Function and service offerings across the entire People and Culture, Operations value chain, including but not limited to administering payroll, benefits administration, query management with regards to employee self - service (i.e. leave, payroll, policies), onboarding of new employees, consulting to business stakeholders, capturing data and quality assurance, to ensure accuracy and operational efficiency & effectiveness. Ensure operational excellence and to deliver effectively on all service level agreements. Identify and mitigate risks in the execution of P&C Operations processes to ensure adherence to applicable legislation and governance. Provide thought leadership to P&C Operations in order to create better employee experience, motivate employees and enhance employee engagement. 

Qualifications

Minimum Qualification:

• First Degree in Human Resources, Social Sciences ( CIPD)
• Strong understanding of HR operations, payroll, and compliance in a multi-jurisdictional environment. 

Experience Required :

• 8–10 years’ experience in People & Culture, with at least 3 years in a managerial or team leadership role. 
• The role requires an incumbent with a very good understanding of the entire P&C Value Chain. Transactional management as well as Operations Payroll experience with specific focus on reconciliations and accounting. Experience within a Payroll or Shared Services environment.
• Knowledge & Experience in Payroll
• Knowledge & Experience in Tax
• Knowledge and Experience in benefits
• People Mangement experience

Key Outputs :

• Ultimately accountable to ensure P&C Statutory and regulatory obligations are met.
• Knowledge of the whole employee life cycle, as this role will touch on all aspects ranging from Onboarding / exits/ promotions/ transfer / sickness / absence
• Lead and drive the execution of all Payroll Management & Finance responsibilities to ensure that the monthly payroll cut-off dates are met and that the monthly payroll results/reports are checked and that all discrepancies are resolved before the final payroll run
• Lead and drive the benefit administration process by ensuring that all benefit claims, information and policy changes are accurately actioned within the agreed service level agreement (SLA) to ensure accuracy
• Provide leadership and managerial oversight for the query management process by ensuring that all queries are tracked and resolved within the agreed SLA and that the process is adhered to.
• Knowledge of employment legislation ,Tax , Benefits ,  Payroll , T14,  Benefit in-kind
• Identify opportunities for potential automation within the data management, onboarding and off-boarding processes and procedures within the organisation
• Utilise various research methods, such as data collection and surveys, to identify problematic situations or root causes in order to continuously improve P&C Operations services across the entire value chain

Additional Information

Behavioural Competencies:

• Adopting Practical Approaches
• Checking Details
• Directing People
• Documenting Facts
• Empowering Individuals
• Establishing Rapport
• Interpreting Data
• Making Decisions
• Showing Composure
• Taking Action
• Team Working
• Upholding Standards

Technical Competencies:

• Benefits and Compensation Administration
• Business Acumen (P&C)
• Compensation and Benefits
• Data Compliance
• Data Management (Administration)
• Data Quality
• Digital Advocacy
• Employee Relations, Health & Wellness
• HCM Business Systems
• Payroll Administration
• People & Culture Systems
• Records and Archive Management
• Travel Arrangements

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