Various Senior Director Positions  - Parliamentary Precinct Operations

Company Description

The House of Commons Administration delivers outstanding services to Members of Parliament and their employees in support of parliamentary democracy. Our success is made possible by our talented and dedicated workforce. We leverage diversity in all its forms and recognize that everyone has valuable contributions to make and the potential for individual growth. If you dream of joining an organization that is small enough for you to be noticed, but big enough to provide you with a meaningful career, then we want to hear from you!

Job Description

The House of Commons’ Parliamentary Precinct Operations service area is currently looking to staff the Senior Director, Building Support Services and the Senior Director, Client Service Delivery positions.

This recruitment and selection process is restricted to employees of the House of Commons Administration, Senate of Canada, Library of Parliament, Parliamentary Protective Service, Office of the Conflict of Interest and Ethics Commissioner and Parliamentary Budget Officer.

The House Administration’s senior directors create the strategic integration required to deliver on the organization’s strategic direction. They play a critical role in imparting the House Administration’s vision, in providing high-level guidance, and in enabling their teams to navigate the political realm, its implications and the impact of decisions on the House and its Members.

The Senior Director, Building Support Services oversees infrastructure-related services across the Parliamentary precinct, including facilities operations and maintenance, inventory and warehouse management, event and tenant services, locksmith operations, and freight handling across all leased buildings. In this role you will lead business continuity planning and direct service delivery aligned with stakeholder needs and corporate objectives, while maintaining reliable, efficient, and adaptable, infrastructure that support uninterrupted chamber, caucus, committee, and other events.

The Senior Director, Client Service Delivery leads the development and implementation of strategies and plans relating to the ongoing and continuous improvement of a full range of services to Members of Parliament. This includes the provision of effective and efficient service delivery across multiple business lines, including printing, mailing, food, transportation, trades, and postal services. In this role you will oversee centralized planning, production, and resource management for Precinct and off-site facilities, ensuring high-quality, responsive service that meet the needs of Members and aligns with organizational goals and best practices.

As a Senior Director within the Parliamentary Precinct Operations executive team, you will bring strong leadership, strategic foresight, and a proven ability to build inclusive, high-performing teams in dynamic, unionized environments. You will thrive on balancing client service excellence with responsible stewardship of public funds, tackling complex operational challenges with impact. Your success will stem from your ability to drive continuous improvement, adapt strategically, and collaborate effectively across the service area and the broader Administration.

In this role, you will provide trusted strategic advice and briefings to the Chief Operations Officer and senior leadership, represent your business lines with influence, and play a pivotal role in shaping operational excellence across the precinct. This is an opportunity to make a visible, lasting impact on the operational performance and culture of Parliamentary Precinct Operations and the House Administration as a whole..

Top Reasons to become a Senior Director within Parliamentary Precinct Operations:

By joining this team, you’ll be at the heart of delivering essential services that keep Parliament running smoothly. You’ll collaborate across diverse functions, lead innovative initiatives, and help shape how we serve both the organization and its people. Working alongside a dedicated management team within PPO and across the House, you’ll have the chance to inspire and grow large operational teams—driving continuous improvement and making a lasting impact on how the House Administration supports Parliament every day.

• Training and development opportunities.
• Work-life balance/35-hour workweek
• 4 weeks’ vacation (minimum)

Qualifications

Education :

• University degree, or the equivalent combination of education, experience and training in a business management and operations related fields.

Experiences :

• Knowledge of the business, culture and political environment of the House of Commons and of its service sectors;
• Considerable experience handling complex client relationships requiring diplomacy, conflict resolution and negotiation skills ; 
• Extensive work experience in a client-focused environment with a proven ability to drive strategic and operational service improvements with a focus on client service excellence and sound stewardship of public funds ;
• Extensive  experience in the areas of strategic leadership, planning, financial management, performance measurement, continuous improvement and organizational management ;
• Extensive experience advising senior executives or external stakeholders on operational performance, risks, and opportunities for improvement ;
• Extensive experience managing human (including unionized teams), financial and materiel resources ;
• Extensive experience developing and implementing strategic business plans and operational frameworks for a large, complex operation.

Assets :

• A Master’s degree in Public or Business Administration ;
• For the Senior Director BSS experience and training in a related field including engineering, architectural and project management ;
• Experience fostering a culture of performance, inclusion, and accountability within a large workforce.

Note :

Experience levels are typically defined as follows:

• Considerable experience – generally 3 to 5 years of relevant experience;
• Extensive experience – generally 5 to 10 years of relevant experience.

Additional Information

We are committed to creating an inclusive workplace by providing a barrier-free recruitment and selection process. If you have an accommodation request, require material in an accessible format, or need additional support with the application process, please contact Recruitment and Selection Services at HOCCareers-CarrieresCDC@parl.gc.ca.

Each bilingual position is assigned a linguistic profile that identifies the level of second language proficiency for reading comprehension, written expression and oral interaction required. The profile for this position is CCC. Consideration may be given to candidates with other linguistic profiles. 

Please note the following, candidate may be required to: 

• Work irregular hours, including evenings and on weekends
• Carry a mobile device
• Travel nationally and/or internationally as needed 

We invite you to save a copy of the notice of job opportunity. Once the closing date has passed, these documents will no longer be available.

Qualified candidates may be considered for future vacancies for this role or for other similar and/or related roles on an indeterminate and/or fixed term basis.

Learn more about us! Visit Ourcommons.ca.

To learn about our hiring process, visit Eligibility and Selection.