Junior IT Technical Support Specialist

Company Description

• Hi there, potential colleague!
• Join us in our mission to become a driver of positive change in the eyewear industry.

Get ready to make a real impact in a certified B Corp as our new Junior IT Technical Support Specialist!

About The Role

We’re on the lookout for a hands-on, curious, and people-oriented Junior IT Technical Support Specialist to join our team. You’ll be the go-to person when it comes to keeping our tech running smoothly, from helping out colleagues with IT questions to making sure our hardware and systems stay in top shape.

Your mission? Make sure everyone at Ace & Tate - whether they’re at HQ or in our stores - can do their best work without tech getting in the way. You’ll troubleshoot, problem-solve, and support improvement projects that keep things running like clockwork.

You’ll be part of a small but mighty IT team, working closely with our IT Manager and IT Technical Support Specialist, who’ll guide you as you grow. This role is perfect for someone who’s just starting their IT journey, loves learning on the job, and gets real satisfaction from helping others.

Your typical day includes...

• Providing first-line support for IT-related issues across the organisation
• Troubleshooting hardware and software problems
• Collaborating with the Office Manager to ensure office IT equipment is working correctly
• Guiding and assisting employees with IT best practices to enhance their workflow
• Maintaining and updating IT documentation and support logs
• Contributing to small improvement initiatives and projects with a proactive, hands-on mindset
• Supporting onboarding and offboarding of colleagues from an IT perspective

This job might be for you if you have...

• A genuine interest in technology and basic technical knowledge of computers, tablets, printers, Wi-Fi networks, etc.
• Strong problem-solving skills and the ability to spot patterns and trends when troubleshooting
• Clear communication skills and the ability to calmly support colleagues with technical issues
• A warm and empathetic approach to customer service
• A collaborative mindset and enjoyment of working with a variety of teams
• Experience in a customer-facing role (technical IT experience is a plus, but a passion for technology is equally valuable)

What's in it for you...

• A competitive salary
• A flexible hybrid work environment
• A chance to learn from an experienced IT team and grow your technical skills
• 25 holidays per year (based on full time) plus additional tenure-based days (2 extra days after 1 year of work, and 3 days extra after 2 years of employment)
• Company pension plan
• Travel reimbursement if you live more than 10kms from our HQ
• Wellbeing: a collab with ClassPass and free access to unlimited mental health support via our partner OpenUp
• Continuous free updates of your eyewear collection plus great discounts!
• Daily nutritious lunch and healthy snacks
• Participation in events planned by our CultureClub (e.g. Borrel XXL, &talks, holiday gifting, ...)  
• Jeez, that was a lot. Still with us?
• If you are, and you’re thinking that you might fit this profile, please apply via the form below. We’d love to hear from you!
• Ace & Tate is an equal opportunity employer.
• We are committed to nurturing an inclusive environment for all current and potential employees.