Director, Delivery Operations

About Crunchyroll

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.

Join our team, and help us shape the future of anime!

We are considering applicants for our Los Angeles, CA location.

You will manage a delivery services team, that is the enterprise servicing hub. You will oversee all aspects of outbound delivery packages across all lines of business (EST, GCD, SVOD etc). Using vendor partners you will manage the quality and on-time delivery of materials to our internal platform and 3rd party clients.

You will also be a communication bridge between our materials & production teams, our vendors, and our sales & distribution teams. You will be an agent of change who is a leading voice when new systems and processes are adopted. Your years of experience in the area of media servicing allow you to lead your team and to support the growth of our company.

Responsibilities

• Team management
• Work with team leads to understand their needs
• Lead your teams through change
• Collaborate with team members to ensure projects are running smoothly
• Mentor and coach team members
• Roll out information and new standards to the teams
• Manage projects across teams
• Understand what's on time or not, and escalating to necessary parties
• Manage complex priorities and communicate with stakeholders to correctly position each project in your teams' work queues.
• Set up tracking and reporting to ensure success and enable proactive communication with stakeholders.
• Future planning and authoring standard operating procedures
• Work with team leaders to document SOPs for their workflows and give advice when improvements can be made.
• Highlight to your leadership when changes may be advantageous
• Understand the contextual value of improvements to the overall supply chain.
• Subject matter expert for servicing best practices and client specs/deliverables.
• Subject matter expert in the area of servicing and fulfillment for system development
• Write POs/manage payments across all vendor-managed projects.
• Liaise with partner teams
• Always take the lead to communicate with your peers across departments so everyone is on the same page.
• Anticipate problems and work with partners to get in front of them.
• Collaborate to understand the full impact of decisions on partner teams.
• Consider how to improve the overall functioning of the supply chain.
• Manage OKRs, metrics and post-mortems across the teams.
• Set goals for each team leader and for the subtitling group generally and holding everyone accountable for success.
• Highlight successes & volumes to management
• Use data to help drive efficiency
• Lead post-mortems across teams to help avoid repeating mistakes
• Work with team leads to understand their needs
• Lead your teams through change
• Collaborate with team members to ensure projects are running smoothly
• Mentor and coach team members
• Roll out information and new standards to the teams
• Understand what's on time or not, and escalating to necessary parties
• Manage complex priorities and communicate with stakeholders to correctly position each project in your teams' work queues.
• Set up tracking and reporting to ensure success and enable proactive communication with stakeholders.
• Work with team leaders to document SOPs for their workflows and give advice when improvements can be made.
• Highlight to your leadership when changes may be advantageous
• Understand the contextual value of improvements to the overall supply chain.
• Always take the lead to communicate with your peers across departments so everyone is on the same page.
• Anticipate problems and work with partners to get in front of them.
• Collaborate to understand the full impact of decisions on partner teams.
• Consider how to improve the overall functioning of the supply chain.
• Set goals for each team leader and for the subtitling group generally and holding everyone accountable for success.
• Highlight successes & volumes to management
• Use data to help drive efficiency
• Lead post-mortems across teams to help avoid repeating mistakes

You will report to the SVP, Business Transformation and Operations.

We are considering applicants for the location of Los Angeles.

About You

• 12+ years of related experience in the media servicing landscape.
• Experience leading a team that manages clients across many lines of business.
• Experienced communicator
• Cultural awareness and ability to problem solve complex and global challenges.
• Passion for Anime, Japanese culture, and the Entertainment industry.
• Familiarity with anime, pop culture, and current entertainment.
• Computer Proficiency: Microsoft Office, PowerPoint or Keynote, Google Suite, Outlook, and Internet
• Bachelor's degree in Media, Business, or a related field—or equivalent professional experience working in entertainment, servicing, or production-related roles.
• Travel as required

About The Team

The Delivery Operations team is passionate about the quality and on-time delivery of materials to our partners. We take pride in bringing top-quality Anime to clients and customers around the world. Efficiency, transparency, and collaboration are our goals in all that we do.

Why You Will Love Working At Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents

#Lifeatcrunchyroll #Li-Hybrid

The Pay Range for this position is listed. Actual pay will vary based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Crunchyroll’s Total Rewards offerings for employees. Other rewards may include performance bonuses, employer matched retirement savings, time-off programs, and progressive health benefits and perks.Pay Transparency - Los Angeles, CA$147,000—$175,000 USD

About Our Values

We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value

• Courage. We believe that when we overcome fear, we enable our best selves.
• Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.
• Kaizen. We have a growth mindset committed to constant forward progress.
• Service. We serve our community with humility, enabling joy and belonging for others.

Our Commitment To Diversity And Inclusion

Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.

We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.

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