Maintenance Manager

Maintenance Manager

Toronto, Ontario | Gerrard West

Join Us to Grow, Connect, and Make an Impact.

At BGO Properties, we’re dedicated to enhancing personal and professional growth, fostering meaningful connections, and giving back to the communities where we operate.

As one of Canada’s premier providers of commercial property management and leasing services, BGO Properties manages a diverse portfolio of over 400 properties, totaling more than 67 million square feet of residential, office, industrial, and retail space. For over 30 years, our clients have trusted us to deliver innovative real estate solutions that create value and support their success. 

As part of the global BGO family, we leverage international expertise and local market insights to provide high-quality services. Our experienced team works across a variety of commercial real estate sectors, which ensure every property we manage is a welcoming and functional destination for tenants.

Whether you’re launching your career or advancing as a seasoned professional, BGO Properties offers opportunities for professional growth, continuous learning, and leadership development.

Join us and help shape the future of commercial real estate.

The Opportunity: The Maintenance Manager is responsible for maintaining the physical integrity of the community at all times. This position will be responsible for the preventive, corrective, and emergency maintenance of the property, with a goal to creating a high-level experience of customer service to the residents. The incumbent will be a strong leader with a track record for building and managing teams who consistently deliver and exceed service standards.

What You Will Do:

Management

• Responsible and accountable for the leadership, supervision and activities of all maintenance site staff, service providers and contractors
• Mentor, teach and inspire team members by establishing expectations, actively communicating and proactive one-on-one interaction
• Accountable for developing direct reports and their performance reviews, in consultation with the Property Manager
• Assigning and directing team members in a manner that maximizes the efficiency of planned and unplanned maintenance related activities
• Prepare operational schedules and coordinate maintenance activities to ensure production and quality of service meets both internal and external customer expectations
• Ensure compliance with all legislation, including, but not limited to, the Residential Tenancies Act, Employment Standards Act, Fire Code, RentSafe TO Program, and Ontario’s Occupational Health and Safety Act.

Maintenance

• Schedule and perform preventive, routine and emergency maintenance. Maintain accurate records regarding these maintenance items
• Anticipate, advise leadership and recommend solutions for all potential issues, schedule conflicts, or delays
• Maintain control and oversight for supply inventory at the property
• Coordinate month-end duties and responsibilities, including:
• Pre-inspection of vacant suites;
• Ensure suites are “rent ready” and the timely attention to suite turnover work
• Troubleshoot maintenance concerns and complaints.
• Ensure that all maintenance projects meet quality standards and within provided timelines and schedules.
• Review and evaluate repairs and maintenance requests to ensure they meet budgetary and operational expenses
• Perform interior & exterior daily site inspections, documenting all findings; conduct weekly vacant suite inspections.
• Complete minor plumbing and electrical repairs (such as drain clearing, lighting etc.).
• Familiarize yourself with all the emergency operation of electrical, elevator, boiler, fire panel and safety systems, mechanical systems, sprinkler and timer systems.
• Check readings on pressure and temperature gauges in the mechanical room.
• Maintain up to date service records for all equipment in the building as well as complete scheduled tests and preventive maintenance such as filter changes, etc.
• Ensure operations records, files and documentation, including Yardi, are maintained accurately and timely and in accordance with established procedures.
• Ensure all tools and cleaning equipment is maintained and serviced regularly.
• Emergency response and on-call duty, as required.
• Other related duties as required. May require heavy lifting.
• Pre-inspection of vacant suites;
• Ensure suites are “rent ready” and the timely attention to suite turnover work

Customer Service

• Maintain an overall focus on enhancing the customer experience by expecting and providing high standards and excellence.
• Promote a strong customer service culture among staff
• Demonstrate and maintain professional relationships with internal team members, direct reports, leadership and vendors
• Lead and support efforts to ensure resident satisfaction and service delivery through professional, prompt service, ongoing communication and follow up with residents. 

Sustainability

• Embrace and proactively support BGO’s culture of environmental sustainability, and corporate and social responsibility.
• Promptly respond to environmental hazards.
• Promote and ensure energy and utility efficient maintenance of the building.
• Participate in resident and staff community support events as appropriate.

Who You Are:

• Education - High school diploma supplemented with post-secondary courses. WHMIS and First Aid Training an asset.
• Experience - 5 years’ experience in all areas of building operations, including mechanical, fire and safety, electrical and HVAC systems. General building construction knowledge and experience. Able to read and review construction drawings.
• Relationship Skills - Ability to communicate effectively and professionally, both oral and written in English, superior ability to develop and sustain cooperating working relationships with staff, contractors, the public and especially tenants.
• Organizational/Multi-Task Skills - Ability to allocate one’s time effectively, work under pressure and manage tight deadlines; ability to handle multiple demands and competing priorities, adapt to new ideas and constant changes. Willing to be available for after-hours callouts in emergency or unavoidable situations.
• Computer Skills - Good knowledge of Word, Excel, Outlook.
• Police Clearance – A criminal verification check is required for employment

At BGO, we recognize that each employee’s unique experiences, perspectives, and viewpoints strengthen our ability to create and deliver the best value to our clients, partners and stakeholders/investors and therefore we strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations and life experiences to apply.

BGO is committed to equitable hiring practices and we welcome the opportunity to discuss accommodation and ensure fairness and equity in our hiring process. If you require accommodation, please email us at accessibility@bgo.com and include: Job posting #, your name and your preferred method of contact.

We thank all applicants for their interest in employment with BGO, however only those selected for an interview will be contacted.

BGO Properties is the Canadian real estate property management and leasing division of BentallGreenOak (Canada) Limited Partnership. BGO is a global real estate investment management advisor, real estate lender, and globally recognized provider of real estate services. BGO is a part of SLC Management, the institutional alternatives and traditional asset management business of Sun Life. For more information, please visit www.bgoproperties.com