Technical Support Specialist - Japanese

About Berlitz

Berlitz Corporation is one of the world’s largest language education companies. For over 140 years Berlitz has been helping people develop their understanding of each other through language learning and cultural training. We know the personal, professional, and commercial benefits that come with embracing the power of connection and understanding, and the rewards that stepping outside of your comfort zone can bring. Our instructors and support staff play a pivotal role in giving our students the confidence and skills to reach their goals.

If you have a passion for helping people achieve their language and cultural learning goals, a career with Berlitz could be a great fit for you. We operate in over 70 countries worldwide and online lessons available from anywhere, working with Berlitz is ideal for people-oriented, motivated individuals who are looking to expand their own horizons.

 Join us on our journey to change the lives of people all over the world.

SUMMARY OF POSITION
Technical Support Staff handles day-to-day Live Online operations and assures maximum satisfaction of our internal and external clients by managing their expectations in order to achieve the objective of creating long-staying, loyal customers.

Must be able to speak English and Japanese and can work weekdays - 8:30-20:30 JST, Weekends/National Holidays - 8:30-17:00 JST

• ESSENTIAL DUTIES AND RESPONSIBILITIES
• Provides technical support to students and instructors across delivery platforms, troubleshoots sound, video, connectivity and minimum requirements (browser and operating system)
• Provides on-demand technical checks to consumer and corporate clients
• Monitors student attendance and contacts lesson participants, ensures instructor class attendance
• Provides system access support to students and instructors
• Verifies reported system issues and escalates to the appropriate owner

EDUCATION: College degree (preferred) or equivalent experience

SKILLS AND QUALIFICATIONS:
• Exceptional interpersonal and communication skills
• Strong organizational skills, attention to detail
• Experience working with software applications
• Previous customer service experience desirable
• Proficiency in English and Japanese (N2)
• Salesforce.com experience desirable

SUPERVISORY RELATIONSHIPS
Reports To: Operations Manager, Live Online
The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They are not intended to be an exhaustive list of all duties and responsibilities and requirements