Personal Injury Legal Supervisor

Company Description

The Ward Law Group, voted best places to work for the past two years is where your work really matters! Where serving the community and genuinely driving results have made us a leader in personal injury. We offer an innovated and fast paced ever evolving environment that allows you to earn as you grow. We empower our employees to make the best decision to impact our clients through collaborative team efforts.  We are a nontraditional, highly accountable, yet vibrant group of professionals. Get ready to experience a comfortable atmosphere as our onboarding process allows for a soft place to land.

Our core values are service to our clients, service to our teammates, and service to the community. Along with faith, accountability, leadership, and loyalty.

Job Description

As the Personal Injury Legal Supervisor (Team Lead), you’ll oversee a team of Demand Specialists, guiding them in preparing high-quality demand packages and ensuring exceptional service for our clients. This role requires hands-on experience in personal injury law — understanding case flow from intake through settlement, medical treatment coordination, and negotiation preparation.

You’ll serve as a mentor, quality controller, and process optimizer, helping the team achieve its goals while maintaining compliance and consistency with firm standards.

Key Responsibilities

• Supervise, mentor, and develop a team of Demand Specialists to ensure top-tier performance and case outcomes.
• Review demand packages for accuracy, completeness, and legal soundness prior to attorney review.
• Assign and monitor case progress daily to ensure all deadlines and KPIs are met.
• Identify bottlenecks and implement process improvements to enhance case turnaround.
• Conduct regular case and call audits to ensure proper client communication and documentation.
• Lead provider meetings to address delays, clarify expectations, and strengthen partnerships.
• Handle client escalations with empathy and professionalism to maintain satisfaction and trust.
• Track and analyze individual and team metrics, providing coaching and accountability where needed.
• Collaborate with management on strategy, performance reviews, and training initiatives.
• Stay current on firm procedures, ensuring all SOPs and training materials reflect best practices.
• Participate in recruiting, interviewing, onboarding, and training new team members.

Qualifications

• Minimum 2 years of leadership or supervisory experience in a personal injury law firm (e.g., case manager, demand writer, pre-litigation team lead, or similar role).
• Strong understanding of the personal injury process — from treatment to demand and negotiation.
• Bilingual (English/Spanish) required.
• Excellent written and verbal communication skills.
• Highly organized with the ability to manage multiple priorities in a deadline-driven environment.
• Strong attention to detail and problem-solving abilities.
• Empathetic, professional, and client-centered approach.
• Proficient with case management systems and related software tools.

Additional Information

Work From Home Set-Up Requirements

•  Computer:
• Windows: Windows 10, Intel i5 (8th Gen+) or 2ghz and 8 cores, 16 GB RAM, 256 GB SSD
• Mac: macOS 11 (Big Sur+), Apple M1 or Intel i5, 8 GB RAM, 256 GB SSD
• Display: Full HD (1920x1080)
• Network:
• Connection: Wired Ethernet preferred; 5 GHz Wi-Fi acceptable
• Internet Speed: 30 Mbps download, 15 Mbps upload
• Latency: Under 100 m.
• Other:
• Noise-canceling headset Preferably with a 3.5mm connection.
• 720p webcam for meetings, huddles and trainings.
• Windows: Windows 10, Intel i5 (8th Gen+) or 2ghz and 8 cores, 16 GB RAM, 256 GB SSD
• Mac: macOS 11 (Big Sur+), Apple M1 or Intel i5, 8 GB RAM, 256 GB SSD
• Display: Full HD (1920x1080)
• Connection: Wired Ethernet preferred; 5 GHz Wi-Fi acceptable
• Internet Speed: 30 Mbps download, 15 Mbps upload
• Latency: Under 100 m.
• Noise-canceling headset Preferably with a 3.5mm connection.
• 720p webcam for meetings, huddles and trainings.