Senior Director, Information Technology

At ConvenientMD, we’re on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. To support this belief, we’re building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another. 

The Opportunity

ConvenientMD is seeking a dynamic and experienced Senior Director of IT to lead cybersecurity, infrastructure, and operations management. This role is critical in supporting the organization’s rapid growth and commitment to exceptional patient care.  

The ideal candidate will be a strategic problem solver, adept at fostering teamwork, and passionate about developing solutions that enhance the customer experience. This leader will oversee network administration, platform infrastructure, hardware and device support, and drive IT strategy with a strong focus on cybersecurity across the organization. 

This position is based onsite at ConvenientMD headquarters in Portsmouth, NH. 

Your Impact

• Cybersecurity Leadership & Risk Management
• Lead and manage IT security, infrastructure, and operations to ensure robust protection of organizational data and systems. 
• Develop, implement, and maintain comprehensive cybersecurity strategies, policies, and procedures to safeguard sensitive information and ensure regulatory compliance. 
• Monitor and respond to emerging cyber threats, vulnerabilities, and incidents, coordinating rapid response and remediation efforts. 
• Champion a culture of security awareness and best practices throughout the organization. 
• Operational Excellence & Continuous Improvement 
• Provide operational, analytical, and decision-making support to improve and transform IT models, tools, and processes. 
• Continuously analyze data to identify improvement opportunities, address root causes of issues, and implement automation or tools to enhance the customer experience. 
• Establish, monitor, and report on key performance indicators (KPIs) to drive accountability and continuous improvement. 
• Collaboration & Stakeholder Engagement 
• Collaborate with cross-functional leaders and stakeholders to deliver secure, scalable, and effective IT solutions that align with organizational goals. 
• User Enablement & Support Optimization 
• Develop and maintain end-user documentation and self-service resources to empower users to resolve issues independently. 
• Assess incoming support request volume and trends, identifying opportunities for reduction through technology and process optimization. 
• Strategic Resource Planning 
• Evaluate staffing needs and make data-driven recommendations for organizational changes that improve efficiency and performance. 
• Lead and manage IT security, infrastructure, and operations to ensure robust protection of organizational data and systems. 
• Develop, implement, and maintain comprehensive cybersecurity strategies, policies, and procedures to safeguard sensitive information and ensure regulatory compliance. 
• Monitor and respond to emerging cyber threats, vulnerabilities, and incidents, coordinating rapid response and remediation efforts. 
• Champion a culture of security awareness and best practices throughout the organization. 
• Provide operational, analytical, and decision-making support to improve and transform IT models, tools, and processes. 
• Continuously analyze data to identify improvement opportunities, address root causes of issues, and implement automation or tools to enhance the customer experience. 
• Establish, monitor, and report on key performance indicators (KPIs) to drive accountability and continuous improvement. 
• Collaborate with cross-functional leaders and stakeholders to deliver secure, scalable, and effective IT solutions that align with organizational goals. 
• Develop and maintain end-user documentation and self-service resources to empower users to resolve issues independently. 
• Assess incoming support request volume and trends, identifying opportunities for reduction through technology and process optimization. 
• Evaluate staffing needs and make data-driven recommendations for organizational changes that improve efficiency and performance. 

Who You Are

• Experience:  
• Minimum of 4 years in IT management, with a focus on developing team capabilities. 
• At least 8 years of experience in IT security, operations, and infrastructure development. 
• 8+ years of hands-on experience with networking, applications, platform, and hardware engineering and support. 
• Strong team leader: Proven track record in building and managing high-performing IT security and operations teams. Demonstrated ability to inspire, develop, and lead cross-functional IT teams toward achieving strategic goals. 
• Cybersecurity expert: Deep understanding of cybersecurity frameworks, threat management, incident response, and regulatory requirements in healthcare. 
• Skilled communicator: Excellent verbal and written communication skills, with the ability to convey complex technical information to non-technical audiences. 
• Thoughtful collaborator: Partners with clinical, corporate, and technical teams to align IT initiatives with organizational and patient needs. Listens, incorporates feedback, and works effectively with team members at all levels. 
• Detail-oriented: You appreciate the importance of clear, thorough documentation and ensure technical records, policies, and procedures are accurate and up to date. 
• Strong project manager: Proven ability to plan, execute, and deliver multiple initiatives on time and within scope in a fast-paced environment. 
• Minimum of 4 years in IT management, with a focus on developing team capabilities. 
• At least 8 years of experience in IT security, operations, and infrastructure development. 
• 8+ years of hands-on experience with networking, applications, platform, and hardware engineering and support. 

Why Convenientmd?

• Collaborative team environment that encourages professional growth
• Urgent care services at no cost to our team members and their families
• Extensive benefit offerings including health, dental, and vision coverage, company paid short-term disability, and optional pet insurance
• 401k match after one year of service 
• Access to our primary care (depending on location)
• Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families 
• Employer rewards and access to discounts offered on services and products such as hotels, travel, entertainment, restaurants, and more

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants rarely meet every single job requirement, and we appreciate that many skills and backgrounds can make people successful in this role. We are committed to creating a strong sense of belonging for all team members, and our process is designed to prevent discrimination against applicants regardless of gender identity, sexual orientation, religion, ethnicity, age, disability status, or any other aspect which makes you unique. If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. 

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.