Customer Success Manager

Mentimeter is an engagement tool with a clear goal in mind. To turn presentations into conversations. Through real-time interactivity and clear visualizations, we get people to participate, engage and become more productive. Transforming all those passive meetings, airless classrooms and drawn out trainings into valuable and memorable moments.

We truly believe that you achieve the best results by doing things together. And that successful leaders need to adopt a curious and collaborative mindset in order to get there. So with you at Mentimeter, you’ll be a big part of the ambition to help over 1 billion people listen, learn and work better together.

As a Customer Success Manager, you will be in the driver’s seat, helping customers turn their investment in Mentimeter into real business outcomes. You will do this by driving customer value, adoption, and usage of our Enterprise solution, working closely with Relationship Managers to ensure our customers achieve their business goals through Mentimeter.

To be able to deliver a world-class customer experience, you will work closely with all parts of Mentimeter (Product, Marketing and Sales). You will serve as a strategic partner on assigned accounts, to bridge the gap between customer challenges and Mentimeter solutions.

We use the theory of Predictable Revenue and reference Dropbox and Slack when we see the future of Mentimeter. Mentimeter is a service that is loved globally and our growth has been almost 100% organic.

We believe that a brilliant person with the right ambition can really leverage their time at Mentimeter. We are growing fast, and with us, so can you. Most importantly, we are looking for a candidate who is eager to develop Mentimeter to a world-leading position. You will be one of the leading individuals making this happen.

Responsibilities For The Role:

• Manage a portfolio of Enterprise customers across business and higher education, ensuring they achieve the desired outcome with Mentimeter
• Drive growth and ensure retention of your customer portfolio together with the Relationship Manager
• Build relationships with your customers and act as a strategic advisor on how Mentimeter will help them reach their goals 
• Help customers develop successful onboarding, roll-out, and enablement strategies by partnering with C-level stakeholders and key influencers 
• Develop champions and expand use cases to maximize adoption and usage and ensure measurable value realization
• Create habitual usage and ensure customer engagement by leading webinars, workshops and training sessions 
• Utilize Mentimeter, client and other data to derive insights and use these to drive greater client engagement 
• Proactively monitor customer health and collaborate with clients to turn low scores into actionable plans for better adoption and engagement
• Act as a bridge between sales, product and business development to proactively seek improvement of our Enterprise offering and be the voice of your customers 
• Contribute to developing the strategy for best-in-class scalable Customer Success 

Responsibilities not included in the role:

• Closing new contracts (Account Executives do that)
• The commercial responsibility of current customers (Relationship Managers do that)
• Day-to-day support (We have minimal support, and a support specialist is responsible for this)

Resources we have to support you:

• World-class lead generation from the Marketing and Product teams
• Marketing and Sales team to support in analysis and tactics
• Sales Operation function
• Sales Enablement function 
• Professional CRM and data gathering services (PlanHat, SalesLoft, Intercom, Mixpanel, Google Analytics, Salesforce etc.)

Skills & Requirements

Must Haves For The Role:

• Experience of 1-3 years of leading international projects together with customers (as a consultant or in an internet-based global company)
• Passion for building strong and long-lasting relationships
• Experience from international work
• Excellent communication & interpersonal skills
• Ability to drive many tasks and projects at the same time
• Proficiency in using data to identify insights and drive decisions
• You are required to have professional level English - we sell to 100+ countries today

Nice To Have:

• Additional languages (other than Swedish and English)
• Bachelor or masters degree (field not important)

Not Required:

• You don’t have to know Swedish (we are an English-first organization, daily work is carried out in English and the Mentimeter team currently boasts over 50 different nationalities!)

Please note that this position is located onsite at our office in Stockholm, with the starting date being flexible yet ideally as soon as possible.

What Mentimeter can offer
At Mentimeter we can offer a diverse and inclusive work environment supported by smart and driven colleagues. We believe in continuous professional development for all of our colleagues and therefore offer access to a leadership program (including external personal coach) and relevant education to ensure that we continue to be state-of-the-art when it comes to innovating and building Mentimeter. Your place will be in a growing company with lots of career opportunities, working on a beloved product used by more than 300 million people. It’s not all about work though, we also offer a very healthy view on work-life balance.

All of this comes attached with a competitive compensation and benefits package, including pension contributions. Learn more about our benefits by visiting our Benefits & Perks page

Culture at Mentimeter
At Mentimeter we believe in giving everyone a voice - regardless of who you are. So we build a platform that does just that. Our platform is not only our product but also our organization. A platform where people feel safe, where differences are embraced, a place where you can have fun. We strongly encourage applicants who are people of color, LGBTQ+, women, people with disabilities, and/or formerly incarcerated people, and a college degree is not strictly required. In order to give everyone a voice, we need to be as diverse as our users.

• Learn more about our culture by visiting our Culture page.
• Review our Privacy Policy for more information.