Interim eCommerce Specialist - CRO, Personalization, Digital experience

Pandora is the world's largest jewellery brand, and we work every day on giving a voice to people's loves. Our office in Warsaw, Poland, is the regional Head Office for Pandora Eastern Europe (EE Cluster). From here, we manage across the region, handling our wholesale distribution as well as our owned and operated stores. In addition to our Warsaw office, we have smaller, local offices in Hungary, the Czech Republic and Romania supporting our business in these markets.

Pandora's business has something unique about it - as does our people-oriented organizational culture. Regardless of position or workplace, we work together in line with the values of "We Care, We Dream, We Dare, We Deliver" and strive for continuous growth and knowledge sharing.

We are looking for a data-driven eCommerce professional to join our eCommerce team as an Interim eCommerce Specialist - CRO, AB testing, Digital experience. In this role, you will be responsible for driving online purchase conversion by optimizing the end-to-end customer journey and developing personalized on-site experiences.

You will oversee optimization initiatives across five Central European markets — Poland, Czech Republic, Hungary, Romania and Slovakia — working closely with both Local and Global eCommerce teams. Using quantitative and qualitative insights, you will identify website inefficiencies and opportunities, design and execute A/B tests, and deliver actionable recommendations that shape our optimization and personalization roadmap.

If you are passionate about digital commerce and want to play a key role in shaping the future of Pandora online, #CraftTheIncredible career with us!

Your responsibilities will cover the following areas:

• Analyze customer behavior, friction points, and UX performance to identify opportunities for conversion and experience optimization.
• Conduct regular UX audits to monitor site performance, identify usability issues, and propose improvements.
• Develop hypotheses and business cases for A/B and multivariate testing; manage the full testing cycle — from design and setup in Monetate, to post-test analysis — ensuring statistical validity and clear success metrics.
• Maintain and evolve the testing and personalization roadmap with a strategic approach — defining clear hypotheses, success metrics, and sample sizes.
• Analyze and act on test results to shape trading strategies and prioritize feature development.
• Use customer data, preferences, and segmentation to design personalized strategies that enhance engagement and retention.
• Gather and interpret customer feedback and behavioral insights (e.g., surveys, session recordings, reviews) to guide experience improvements.
• Partner closely with eCommerce, marketing, and merchandising teams, as well as global stakeholders, to share learnings and drive optimization best practices.

You’re the perfect match, if you have:

• Minimum 2 years of experience in eCommerce, ideally in CRO, UX optimization, or personalization roles.
• Hands-on experience with analytics, testing, and personalization tools such as Adobe Analytics, ContentSquare, Monetate, Bloomreach, Optimizely, or similar.
• Strong understanding of online user behavior, conversion funnels, and UX/UI principles.
• Highly analytical and structured, with a data-driven approach to problem solving.
• Ability to leverage AI tools to support test’s design and setup.
• Excellent communication skills and ability to collaborate effectively across teams.
• Fluent in English and Polish (both written and spoken).
• Proactive, self-motivated, and eager to learn in a fast-paced, high-performance environment.

Our Offer:

• Work in a company with a unique organizational culture focused on people and continuous development,
• Temporary assignment based on employment contract,
• Hybrid work model with 3 days of office work a week,
• Free parking for employees regardless of position (reservation required),
• Flexible working hours (start 8am-10am, finish 4pm-6pm),
• Attractive package of MEDICOVER medical care with dental care,
• Life insurance,
• Medicover Sport card and cafeteria program,
• Additional day off for birthdays and health check,
• Attractive discounts on PANDORA products,
• Employee Pension Plans (PPE),
• Additional benefits under the company’s social fund (e.g., holiday or kindergarten subsidies).

Pandora’s recruitment procedures are designed to be transparent and clear for all candidates. This helps us ensure that applicants are provided with a fair and equal opportunity to demonstrate their competencies and skills by removing blocking factors, possible biases, and risks of discrimination. We encourage everyone applying to our vacancies to refrain from adding identity-related elements such as a photo, marital status and age.