Loyalty Activation Manager Sofitel, MGallery & Emblems (M/F/X) - Fixed-term contract

Company Description

La Maison Sofitel, MGallery & Emblems

We are a collection of 4 exclusive Luxury brands: Sofitel, Sofitel Legend and MGallery, Emblems across 60 countries, unlocking unique memorable moments in connection with the local destination.

Our signature: All our Talents express themselves with authenticity, playfulness in a diverse and inclusive environment, have the ability to surprise our customers with crafting exceptional tailor-made experiences and go the extra mile every day, while embracing local culture.

Join our Maison to strive for Excellence. It is a place where you live your purpose!

Job Description

What We Offer

La Maison Sofitel, Sofitel Legend, MGallery & Emblems is founded on a set of values that define our distinctive culture. These values unite all our talents around the achievement of common goals and principles. They define the way we interact with our guests, colleagues and communities, and guide our behavior.

Our Values Are:

• Passion & pride: be passionately in love with our brands, our guests and our people. Use our E.Q.
• Excellence: comprehensive business approach, driving all levers to be best-in-class hôteliers
• Empowerment: we are all Entrepreneurs, fully accountable, with strong KPIs and freedom too
• Trust & Transparency: share everything, no taboo. Feedback is a gift
• Long-term relationship: with owners as well as talent. Creating a strong sense of belonging.
• Bespoke & free: 100% experience-driven. Tailored services. Unlock creativity.
• Proximity: Family spirit, responsiveness, solidarity & constant dialogue with the field

A career that lets your passion shine

As Loyalty Activation manager, you will be in charge of the execution, direction, and guidance of all aspects of the loyalty activation strategy and operations to achieve our 2026 objectives in terms of member RPS, financial, operational, and growth performance. You will provide support to VPOs, La Maison Management teams, GMs, and hotel teams to maximize our global ALL Accor performance in the hotels.

This position is for the replacement of an employee during a maternity/parental leave, you will be hired under a fixed-term contract for a period of 6 months (renewable) starting mid-January 2026 and you will be based in our headquarters in Issy-les-Moulineaux*, France. You will report to the Head of Hotel Performance for Sofitel, Sofitel Legend, MGallery & Emblems. .

Here are the main missions you will be performing:

• Maintain and continuously improve a detailed training plan focused on the ALL Accor loyalty programme, ensuring all relevant stakeholders are well-versed and up-to-date with the program’s features and benefits.
• Manage communication regarding hotel loyalty performance, actioning comprehensive action plans to address and improve the performance of low-performing hotels.
• Oversee and manage loyalty operations during the onboarding process for new La Maison hotels, working with the onboarding team to ensure a seamless and successful launch with the ALL loyalty programme for each new property.
• Coordinate the roll-out of in-hotel loyalty projects initiated by the central team, ensuring effective communication, providing necessary training and following up on performance.
• Collaborate closely with GX and quality team to co-create and implement high standards for the loyalty program, ensuring they meet the highest quality benchmarks.
• Act as the primary point of L2 contact for all support and inquiries regarding loyalty terms and conditions, as well as operational questions, catering to various stakeholders.
• Provide ongoing support to hotels with the integration and use of technical tools, ensuring a seamless and efficient implementation.
• Support the coordinator in managing daily tasks, overseeing projects and facilitating learning and development opportunities to foster continuous improvement and professional growth.

*Location can be subject to discussion.

Qualifications

What you will bring to the role

Experience And Qualification

• You have experience as a team leader with a track record of 3-4 years in Front Office or Guest Relations.
• You are fluent in written and oral English. Any other language will be beneficial.
• You are able to manage complexity and operate with a high level of autonomy.
• You have a demonstrated ability to drive commercial topics, adapt to unexpected issues, and tackle them with creative solutions. You demonstrate strong communication skills within and outside your team. You are collaborative, results-driven, and highly organized.

Apply Now

Let you passion shine, visit careers.accor.com