Cluster Assistant IT Manager

Company Description

Discover two dynamic and distinguished properties located on the iconic Palm Jumeirah in Dubai. Both parts of the renowned Minor Hotel Group, NH Collection Dubai the Palm and Dukes the Palm, Dubai Hotel offer a unique blend of vibrant hospitality, global standards, and local character.

NH Collection Dubai The Palm

A vibrant addition to Dubai’s hospitality scene, NH Collection Dubai the Palm is set on the exclusive West Beach and offers seamless access to Nakheel Mall and other major city attractions such as Burj Khalifa, Dubai Marina, and Dubai Mall.

This 14-Storey Contemporary Hotel Features:

• 227 chic guest rooms and suites
• 306 stylish serviced apartments
• A sunset-facing rooftop infinity pool with a sophisticated lounge and bar
• A lively sports bar, soon to be one of Dubai’s favourite social hotspots

Infused with energetic charm and modern elegance, NH Collection Dubai the Palm is redefining contemporary luxury on the Palm.

 DUKES The Palm, Dubai Hotel

Synonymous with timeless British sophistication, Dukes The Palm, Dubai Hotel brings a touch of classic elegance to the city’s vibrant hospitality landscape. With spectacular views of the Arabian Gulf and Dubai Marina skyline, this 5-star destination offers:

• Upscale rooms and luxurious suites
• Award-winning dining experiences
• A private beach and stunning infinity pool
• World-class service rooted in excellence and attention to detail.                                                         

As part of the Minor Hotel Group, both properties are committed to creating memorable guest experiences and providing meaningful career growth opportunities.

Job Description

The Cluster Assistant IT Manager supports the Cluster IT Manager in overseeing hotel technology operations, ensuring reliability, security, and efficiency of systems and guest-facing technologies. Key responsibilities include:

• Assist in planning, implementing, and maintaining IT infrastructure, including networks, servers, and software systems.
• Support critical hotel systems (e.g., Property Management, Point of Sale, key card access, IP telephony, CCTV, and guest Wi-Fi).
• Enforce cybersecurity protocols, ensure data backups, and maintain disaster recovery plans.
• Provide IT support across departments, troubleshoot issues, and train staff on IT systems and policies.
• Liaise with external IT vendors and corporate IT teams for support and system upgrades.
• Assist with IT budgeting, procurement, and asset inventory management.
• Ensure compliance with data protection laws and industry regulations.
• Participate in 24/7 support rotation for critical system issues and emergencies.

Qualifications

Qualifications:

• Bachelor's degree in IT, Computer Science, or related field; 3+ years of IT management experience, preferably in hospitality.
• Strong knowledge of hospitality software systems, networks, servers, Windows environments, and cloud services.
• Solid understanding of cybersecurity, data protection laws, and disaster recovery planning.
• Excellent leadership, communication, and project management skills, with ability to manage vendors and budgets.