Content Policy Specialist

What We Do:

Zefr is the leader in AI-powered content classifications for brands and advertisers. Zefr’s platform is purpose built for multi-modal content understanding on open platforms like YouTube, TikTok, Meta and Snap, with pre-bid activation and verification solutions. Our products safeguard media and AI investments, while maximizing performance and efficacy on those channels. Headquartered in Los Angeles with global offices across New York, Chicago, London, Toronto, Singapore, and more, Zefr is redefining what trust and transparency means for social media in the age of AI.

What You’Ll Do:

We are hiring a Content Policy Specialist on our Content Policy team, responsible for understanding, researching, developing, and writing policy relating to content for YouTube, TikTok, Facebook, Snapchat, and other social media platforms.

We are excited to welcome someone passionate and curious about policy, machine learning, and social media. We seek a self-motivated candidate who values high-quality work, adeptly follows instructions and manages tasks to completion, embraces a proactive approach, confidently seeks clarification or offers constructive feedback to enhance processes, possesses strong analytical skills, and enjoys continuous learning and problem-solving.

Here’s what you’ll get to do:

• Research, define, and write policy relating to varied categories of social media content
• Teach and refine labeling framework and associated guidelines
• Coach colleagues across internal teams on policy understanding and enforcement
• Assist market facing teams with targeted model support, specialized analyses and synthesized findings
• Track, analyze, and report on high-impact current events to market-facing teams
• Work closely with data scientists, engineers, and policy leadership to provide valuable insights on content trends, model deficiencies, and suggest improvements
• Work independently to execute ad hoc, recurring, or large-scale projects with minimal oversight
• Make judgment calls on nuanced content to provide cognitive and (where applicable) cultural understanding
• Be willing to work with sensitive content including but not limited to varying religious and political views, violence, and adult content

Here’S What We’Re Looking For:

• Experience writing and enforcing policy is required
• Experience and proficiency in Google Workspace applications, Sheets, and Docs is required
• Familiarity using social media platforms, including TikTok, YouTube, Facebook, Instagram, Threads, and Snapchat is required
• Strong written and verbal communication skills
• Keen attention to detail with the ability to perform tasks with high quality and consistency
• Exceptional critical thinking, problem-solving, and communication skills
• Ability to work in a fast-paced environment, adept at rapid learning, and skilled in effectively prioritizing tasks
• Strong independent skills, able to synthesize guidance and instructions to work toward team goals
• Must be willing to work a hybrid schedule with 2-3 days per week in our Marina del Rey, CA office

Ideal Candidate May Also Have:

• Experience reviewing social media content, including TikTok, YouTube, Meta (Facebook, Instagram, and Threads), and Snapchat
• Experience manipulating SQL queries to analyze content
• Experience with prompt engineering for using large language models (LLMs)
• Experience researching and implementing regular expressions (regex)
• Experience with Jira, Zendesk, Domo, Confluence, or Miro

Zefr is an equal opportunity employer that embraces diversity and inclusion in the workplace. We are committed to building a team that represents a variety of backgrounds, skills, and perspectives because we know this only makes us better. We strongly encourage women, persons of color, LGBTQIA+ individuals, persons with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply even if you do not meet 100% of the qualifications.

Benefits (For Us Based Employees):

• Flexible Pto

• Medical, dental, and vision insurance with FSA options

• Company-Paid Life Insurance

• Paid Parental Leave

• 401(k) with company match

• Professional Development Opportunities

• 10+ paid holidays off
• Flexible hybrid work schedules
• “Summer Fridays” (shorter work days on select Fridays during the summertime)
• In-office lunches and lots of free food
• Optional in-person and virtual events (we like to celebrate!)

Compensation (For Us Based Employees):

The anticipated salary for this position is between $69,000 to $80,000. Within the range, individual pay is determined by factors such as job-related skills, experience, and relevant education or training. If your compensation expectations fall outside of this range, it may still be worth having a conversation.