Associate Client Success Manager

As an Associate Client Success Manager at IMO Health, you will help support our provider clients, including hospitals and healthcare systems. Your focus will be on building positive relationships, helping clients use our terminology and data quality solutions effectively, and providing guidance.  By understanding each client’s needs, you will assist them in reaching their goals and getting the most value from our solutions. Your work will contribute to client satisfaction, retention, and growth. 

Impact You’Ll Make:

• Enhancing client adoption and utilization of IMO Health products. 
• Improving customer satisfaction and retention across assigned accounts. 
• Supporting long-term client growth and value through strategic guidance. 

What You’Ll Learn:

• IMO Health product functionality and use cases. 
• IMO Health business processes and systems 
• How to navigate client business models and healthcare challenges. 
• Strategies for increasing client satisfaction and retention. 

What You’Ll Do:

• Manage small to mid-sized accounts, fostering successful relationships by understanding clients’ business models, challenges, and how IMO Health products deliver value and improve outcomes.  
• Support senior team members with day-to-day client interactions, ensuring consistent, positive engagement for Key and Tier 1 accounts. 
• Support day-to-day client operations including renewal management. 
• Assess client licensure, adoption, and utilization to communicate the value gained from IMO Health products, and prepare communication materials demonstrating product impact. 
• Participate in product training to articulate functionality, delivery, and use cases, helping clients optimize the use of IMO Health products. 
• Work to increase customer loyalty, reduce churn, and maximize customer lifetime value by systematically collecting and analyzing customer feedback to ensure high levels of satisfaction. 
• Serve as a key point of contact for resolving low to medium complexity customer issues and collaborate with senior team members on more complex challenges. 
• Identify opportunities for growth by leveraging customer data, trends, and internal collaboration to align with IMO Health's customer success initiatives and enable future expansion. 
• Stay current with healthcare technology market insights to help clients optimize product usage and identify new opportunities for expansion. 
• Proactively suggest improvements to enhance the client experience and contribute to IMO Health's customer success strategies. 

What You’Ll Need:

• 1-3 years in client support, account management, sales, or a related role, ideally within healthcare technology sectors.  
• Strong verbal and written communication skills, capable of leading effective presentations and meetings with stakeholders, both virtually and in-person.  
• Ability to manage multiple client relationships simultaneously and prioritize tasks effectively. 
• Adaptable and self-driven, with the ability to work independently in fast-paced environments.  
• A proactive and client-centric mindset, with a focus on delivering value and driving results.  
• Familiarity with Salesforce CRM and MS Office Suite, or technical aptitude to learn new technologies.