Case Manager- 2025428

Are you a person of compassion? An advocate for justice? Someone who stands up for the rights of the vulnerable and speaks out for the marginalized, the exploited and the forgotten?  Do you believe in our calling as Christians to welcome the least of these and love our neighbor?
If you answered ‘yes’, to any of the above, World Relief, and millions of people around the world need you.
At this pivotal moment in time, we are rapidly expanding and growing our team to meet the increasing needs of our world. We are looking for people who want to use their gifts and talents to make a real and tangible difference in our world and the lives of the suffering.  If you’re looking for a purpose-driven career in which you can grow your talents, while also standing up for the rights of the vulnerable, we want you to join us today.  ORGANIZATION SUMMARYWorld Relief is a global Christian humanitarian organization whose mission is to boldly engage the world’s greatest crises in partnership with the church. The organization was founded in the aftermath of World War II to respond to the urgent humanitarian needs of war-torn Europe. Since then, for 80 years, across 100 countries, World Relief has partnered with local churches and communities to build a world where families thrive and communities flourish.
Today, organizational programming focuses on humanitarian and disaster response, community strengthening and resilience, and refugee & immigrant services and advocacy.

This position is reliant upon funding and may be subject to modification or termination based on resource availability.

POSITION SUMMARY:The Case Manager provides comprehensive support to refugees and other vulnerable populations from arrival through their first five years in the U.S., helping them access resources and achieve self-sufficiency. This role requires compassion, organization, and cultural competence to navigate complex systems and advocate for clients’ needs.

Role & Responsibilities:

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.     
• Implement program guidelines to ensure comprehensive, client-centered case management, including public benefits applications like SNAP, TANF, and Medicaid, navigating healthcare systems, and coordinating referrals to community services.   
• Provide ongoing case management support to clients, including regular follow-ups to monitor progress and adjust service plans as needed.     
• Act as a self-sufficiency coach to guide clients on their journey, teaching them how to find resources independently, educating them on their rights and responsibilities in the U.S., and empowering them to make informed decisions.     
• Work closely with internal programs like employment and health and wellness programs, as well as with case managers, program specialists, and volunteers, to deliver holistic support to clients.     
• Advocate on behalf of clients with service providers, landlords, and other community resources.     
• Identify and establish partnerships with local community organizations and service providers to expand available resources for clients.     
• Coordinate external relationships and referral systems to support client needs and integrate services across programs like employment, career advancement, immigrant connections, and education or ESL programs.     
• Maintain accurate and up-to-date case files, including detailed case notes on client interactions, service plans, and outcomes. 
• Assist clients in navigating legal and administrative systems, including applying for benefits, paying off travel loans, making immigration service referrals, and updating addresses according to U.S. Citizenship and Immigration Services policies.     
• If necessary, help coordinate or transport clients to mainly urgent medical appointments they may not be able to get to on their own and offer translation services if applicable.     
• Attend all staff meetings as required.    

Job Requirements:

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
• Bachelor’s degree in social work, human services, or a related field preferred.     
•  Experience in case management, health education, or related fields required; experience with refugee or vulnerable populations preferred.     
•  Highly organized, with the ability to manage multiple cases simultaneously and prioritize tasks effectively.     
• Strong understanding of the challenges faced by refugees and immigrants, including trauma-informed care and cultural sensitivity.     
• Excellent verbal and written communication skills, with the ability to clearly convey information to clients, colleagues, and external partners.     
• Strong interpersonal skills, including empathy, active listening, and conflict resolution.     
• Fluency in English required; proficiency in a second language like Spanish, Arabic, Swahili, Spanish or others highly desirable. 
•   A valid US driver’s license and clean driving record are required. 

Preferred Qualifications:

• Experience in cross-cultural work

World Relief offers a competitive benefits package and employee discount program for full-time and part-time employees. World Relief is honored to be recognized with the Gold-level Cigna Healthy Workforce Designation for exceeding the core components of our well-being program including leadership and culture, program foundations and execution, and whole person health. ***Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing. For World Relief staff, strong commitment to the mission, vision, and values of World Relief is essential, and Christian faith is a prerequisite for employment, based upon United States federal guidelines provided in Title VII of the Civil Rights Act of 1964.